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Refer attached guidelines. Standard Chartered Bank which commenced its operations in Sri Lanka in 1858 is currently one of the largest and oldest banks in the country as well as the third largest issuer of credit cards in Sri Lanka. The call centre of the bank was started in 1998. At present, there is an inbound call centre which employees 20 staff members and handles incoming customer calls apart from an outbound call centre which engages the customers through outgoing calls and sells a range of banking facilities to the customer. Sample proposal also attached
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