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Presentation/PPT
27/08/2022
Question 1:
Explain how you determined, together with documentary evidence, quality
objectives, standards, and levels for 2 projects under your responsibility, with input
from stakeholders and senior personnel, to establish the basis for quality outcomes
and a quality management plan in accordance with organisational requirements.
In support of the above briefly discuss the following:
a) Which quality management methods, techniques and tools were selected and
used to determine the preferred mix of quality, capability, cost, and time, in
accordance with project plan and organisational requirements.
b) How Quality criteria were identified, agreed with senior personnel, and
communicated to stakeholders to ensure clarity of understanding and
achievement of quality and overall project objectives in accordance with
organisational requirements.
c) How agreed quality requirements were implemented as the basis for
performance measurement in accordance with organisational requirements.
Question 2:
Discuss how results of project activities and product or service performance are
measured and documented throughout the project life cycle to determine
compliance with agreed quality standards in accordance with organisational
requirements. Provide evidence of the following in support:
a) How would you treat and identify causes of unsatisfactory results?
b) Provide evidence of recommended appropriate actions to senior personnel to
enable continuous improvement in quality outcomes in accordance with
organisational requirements.
c) Provide evidence of inspections of quality processes and quality control
results to determine compliance of quality standards to overall quality
objectives in accordance with project plan and organisational requirements.
d) Evidence of how you maintained a quality management system to enable
effective recording and communication of quality issues and outcomes to
senior personnel and stakeholders in accordance with project plan and
organisational requirements.
Question 3:
Discuss how processes and project outcomes are reviewed and agreed changes
implemented continually throughout the project life cycle to ensure continuous
improvement to quality, in accordance with organisational requirements.
Question 4:
Provide evidence of how quality management issues and recommended
Question 1:
Quality objectives may include requirements from the client and other
stakeholders; requirements from senior personnel; negotiated trade-offs between
cost, schedule and performance; those quality aspects which may impact on
customer satisfaction.
Quality Management plan may include established processes; authorisations and
responsibilities for quality control; quality assurance; continuous improvement.
Quality management methods, techniques and tools may include group work
activities; brainstorming; benchmarking; charting processes; ranking candidates;
defining control; undertaking benefit/cost analysis; processes that limit and/or
indicate variation; control charts; flowcharts; histograms; pareto charts;
scattergrams; run charts.
Project plan may include a single document; a covering document which
integrates the requirements of the project management functions using appropriate
formats and procedures
Question 2:
Quality control may include monitoring conformance with specifications;
recommending ways to eliminate causes of unsatisfactory performance of products
or processes; monitoring of regular inspections by internal or external agents.
Question 3 and 4:
Quality improvements may include formal practices, such as total quality
management or continuous improvement; improvement by less formal processes
which enhance both the product quality and processes of the project, for example
client surveys to determine client satisfaction with project team performance
improvements are identified, documented, and passed on to senior personnel for
application in future projects, in accordance with organisational requirements
For all the questions above please be aware that evidence provided may be within
your own area of expertise or across several aspects of the project. Evidence may
be gathered from your contribution to several simultaneous projects or to two
projects over an extended period of time.
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