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Part A working as a manager in your company, you are requested by your managing director to conduct a seminar on The Importance of Total Quality Management in the Organization focusing on the following issues: Question 1 Explain concept of quality, quality control on your own words based on your learning in the class. Question 2 Please briefly define total quality management and discuss briefly how it is helpful for top management in your organization. Question 3 What does continuous improvement mean to you? Question 4 Present different tools of quality which are useful for total quality management. Part B Student selects an existing company or an organization in Myanmar, and prepare a report on how total quality management is implemented. The report must at least include: Brief background of the organization selected, organizational structure, vision, mission and objectives. The practices of quality control and quality assessment. The actions taken by top leadership/management on total quality management. The process and importance of human resources development in total quality management. Recommendations for continuous improvement in the quality of products and services in the company.
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