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Why is it important to research stakeholder requirements for an information or knowledge management system? Give examples of how you might collect information from internal and external stakeholders
2 Suggest strategies for resolving the following information management system problems: a) You want to summarise sales information by customer type but the report does not exist in the customer management system. b) Your computer is crashing regularly, causing you to lose data. c) Customer data has been provided to a supplier in error. d) Customers are complaining about shipping delays and backorders.
3 Select a component of an information or knowledge management system with which you are familiar. Describe the strengths and weaknesses of that system.
4 Describe SWOT analysis. Give examples of how it may be used to measure the effectiveness of an information management system
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