support standards solutions question 1 2 marks elaborate any two feature

Question 1 (2 marks)
Elaborate any two features in the good/efficient management of a help desk that you have
learnt from Chapter 6 (Help Desk Operation) from the textbook?
Supplement it with any literature [500 words] Use Microsoft word
Question 2 (15 marks)Use Powerpoint
You have been asked to deliver a short presentation (no more than 5 minutes).
In your audience, there will be senior management as well as help desk team leaders.
You decide on how many slides you need. Anything after the 5 minute mark will not count.
Prepare the appropriate Powerpoint slides or MP4 and submit it as an attachment to the
journal. [If you are submitting very close to the deadline, kindly assure you allow sufficient time
for your file to upload as attachment.]
The help desk section of WombatPhone, a new mobile phone company is getting from bad to
worse. From agents who are rude to your customers, to agents who provide wrong or misleading
information. The help desk needs a revamp. You have been appointed by senior management to
improve support services and maintain standards by outlining a plan on improving/maintaining
level of expertise or support standards. You are required to prepare a presentation to senior
management. Substantiate it with literature (findings, articles, etc).
[An example would be a better communication with customers plan. Tell help desk agents why
this is important, how they can improve themselves and how/why you intend to train and then
measure their achievement. Substantiate it with relevant articles. Explain this need to your
senior management so that they will fund your initiatives.]
The following report card may be useful.
Select any three items of your choice (you can use the communication example above as one,
if you wish) and present two others.
You do not have to restrict yourself to these items as long as you have literature support.

Read less

Calculate Your Essay Price
(550 words)

Approximate price: $22

Calculate the price of your order

550 words
We'll send you the first draft for approval by September 11, 2018 at 10:52 AM
Total price:
$26
The price is based on these factors:
Academic level
Number of pages
Urgency
Basic features
  • Free title page and bibliography
  • Unlimited revisions
  • Plagiarism-free guarantee
  • Money-back guarantee
  • 24/7 support
On-demand options
  • Writer’s samples
  • Part-by-part delivery
  • Overnight delivery
  • Copies of used sources
  • Expert Proofreading
Paper format
  • 275 words per page
  • 12 pt Arial/Times New Roman
  • Double line spacing
  • Any citation style (APA, MLA, Chicago/Turabian, Harvard)

Our guarantees

Delivering a high-quality product at a reasonable price is not enough anymore.
That’s why we have developed 5 beneficial guarantees that will make your experience with our service enjoyable, easy, and safe.

Money-back guarantee

You have to be 100% sure of the quality of your product to give a money-back guarantee. This describes us perfectly. Make sure that this guarantee is totally transparent.

Read more

Zero-plagiarism guarantee

Each paper is composed from scratch, according to your instructions. It is then checked by our plagiarism-detection software. There is no gap where plagiarism could squeeze in.

Read more

Free-revision policy

Thanks to our free revisions, there is no way for you to be unsatisfied. We will work on your paper until you are completely happy with the result.

Read more

Privacy policy

Your email is safe, as we store it according to international data protection rules. Your bank details are secure, as we use only reliable payment systems.

Read more

Fair-cooperation guarantee

By sending us your money, you buy the service we provide. Check out our terms and conditions if you prefer business talks to be laid out in official language.

Read more