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Here are some questions you can use to break down/respond to the case posted on virtual campus.
It is an essay. Use an essay format.
Use MLA documentation format.
Tone must be academic and formal (no personal pronouns, for example).
If you reference the course and slides, reference only specific quotations, not larger/general concepts.
Use details; don’t shovel fluff.
Keep asking yourself why/how in both ascertaining the problems and in posing the solutions.
The solutions have to go further than just having more meetings, spending more money, and writing up policy changes.
1. List
at least two metaphors
from our text that help to describe the situation in the case. Describe how.
2. What does the case suggest about the
responsibility of managers/leaders
in the organization both in how the problem has come about and how it is to be remedied. Particularly, how can leaders/managers set the proper communications tone here?
3. What are the key
communication issues?
4. How would you describe the lines (
channels
) of communication?
5. How would you describe the
information
sharing here?
6. How do we see
power
playing out?
7. Are the
roles
clear? Should they be changed?
8. What about
symbols
? Symbolic behaviour?
9. What does the case say about the
human person/personal dignity
? What is a person’s role? How do leaders view employees? Can employees grow/solve problems? What is the learning culture?
10. What would be the first concrete,
doable changes
you would make?
11. Refering back to the metaphors used above, are there any
structural changes
that should/could be made?
12. Describe the culture of this workplace.
13. What steps in conflict resolution would you apply to this case?
14. Any suggestions for motivating the employees?
15. Is there a problem of groupthink here?
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