brunel mg5594 knowledge management investigation of knowledge brokering during

Question:
Main Objective of the reassessment
You are required to explore the extent of innovation from the communication of knowledge within social media systems, i.e.
1) A critical REVIEW of the following article (max 2500 words excluding references); Al-Hawamdeh N, Hackney R A (2018) An Investigation of Knowledge Brokering During Service Encounters, Online Journal of Applied Knowledge Management
2) Formulate an analysis to position the paper in the wider context of innovation and the opportunities for organisations to exploit Social Media in the respect Description of the reassessment
It is expected that an in-depth analysis is undertaken to determine the nature and extent of the issues and processes reported in the paper(s) with specific reference to the noted further research on the potential value of Social Media to exploit knowledge.
You may structure your RESIT report to include any relevant tables or diagrams with a suggested format as: nature of knowledge and how it may be managed, contextual
analysis of social network provider (as identified within the article) and the issues relating to the exploitation of innovation – your review should reflect:
Ability to identify diverse and high quality sources of information
Demonstration of clear understanding and synthesise of the available information in order to gain an in-depth knowledge and understanding of the topic
Ability to discuss complex information clearly and concisely, and to construct coherent and logical arguments.
Ability to present your findings in a professional and well structured report format, including effective use of figures, tables, appendices and referencing (Harvard
Style is required).
The assignment (2500 words excluding references) relating to the topics of data, information, knowledge and innovation covers the following Learning Objectives:
Requirements
1. To critically discuss the nature and process of knowledge creation andinnovation within organisations
2. To critically evaluate how individual learning and organisational dynamics combine to engender innovation
3. To recognise the application of concepts and theories related to knowledge, innovation and broader social networking processesassociated with an emergent knowledge-based global economy
4. To apply concepts and theories to complex problems and practical situations based on logical analysis and empirical evidence
Academic Misconduct, Plagiarism and Collusion
Any coursework or examined submission for assessment where plagiarism, collusion or any form of cheating is suspected will be dealt with according to the University processes which are detailed in Senate Regulation 6.
You can access information about plagiarism here.
The University regulations on plagiarism apply to published as well as unpublished work, collusion and the plagiarism of the work of other students. Please ensure that you fully understand what constitutes plagiarism before you submit your work.
Universitys Coursework Submission Policy Please refer to the Colleges Student Handbook for information on submitting late, penalties applied and procedures.

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