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Presentation/PPT
27/08/2022
Part 1: Email Writing (Weighting 5%)
Infrastructure Upgrade
Sam Jones owns and runs a small social media company. His staff of six has struggled long and hard 1
through the first few years of business. Now that theyre turning a profit, he has treated them all to new computer systems and software that can make doing their jobs a lot easier.
After this huge investment, hes noticed production and revenues are down and employees arent using the new tools.
Create an email from Sam to his employees briefly explaining the situation and announcing a team meeting.
Part 2: Email Writing (Weighting 20%)
Progress Report (Memo)
Create a memo based on Part 1 scenario.
Part 3: Letter Writing (Weighting 5%)
The Printing Opportunity
Rose Johnson owns a small printing business. She believes that the big tourism attraction on the
outskirts of town must have some printing needs she could meet. One day, on the way back from
delivering an order to a client, Rose stopped in at the administration office and asked who made the
decisions about print advertising and if she could get the persons best contact details. She was told
it was Collin Downs and was given his mailing address.
Rose needs to write a letter to Collin explaining what she could do to help himbrochures,
newsletters, site maps, place mats for the dining room, etc.and how quickly they could get them
printed.
Imagine you are Rose. Write a letter to Collin introducing yourself, your business and explaining
how you can help him. Remember WIFM. Produce the letter in the appropriate format.
Part 4: Letter Writing (Weighting 5%)
The Unhappy Customer
Success Labs mandates that all customer service contacts demonstrate the company’s position, values
and value-added service; however, they have been getting a few complaints about one of the
webinar’s speakers for “12 Steps to Sell Online”. 2
To whom it may concern:
I purchased access to the webinar “12 Steps to Sell Online” on January 20th. I was greatly
disappointed with the quality of the presentation and the skills of the presenter. The speaker
was crass, condescending and borderline rude. He assumed those his audience were idiots
and communicated as much with his off-hand comments. You should really rethink who you
have present on behalf of your organisation. I am so disgusted that I would not only like a
refund for this webinar, but I also want to close my Success Labs membership and want a
refund on that as well.
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