Question: MBA – Ethics Values Case Study: Starbucks and the Practice of Ethical Leadership:

Question:
MBA – Ethics & Values
Starbucks and the Practice of Ethical Leadership:
One year after becoming CEO of Starbucks, Kevin Johnson faced an ethical issue when two black men were arrested in a Philadelphia Starbucks. Both men sat down in Starbucks store without ordering anything. The store manager was annoyed that they used the store without buying any Starbucks items. He immediately asked them to leave. Both men refused to leave claiming that they were waiting for a third friend. The manager called the police they were instantly arrested. See video https://www.youtube.com/watch?v=xWBVxTEgoYk
In his apology statement shortly after the arrests, Johnson said, “The video shot by customers is very hard to watch and the actions in it are not representative of our Starbucks Mission and Values. Regretfully, our practices and training led to a bad outcome—the basis for the call to the Philadelphia police department was wrong.”
Before the incident, Starbucks had no companywide policy about asking customers to leave, and the decision was left to the discretion of each store manager. Johnson took full responsibility for the actions of his employees, and he acknowledged that Starbucks customers were hurt by the arrests. After issuing his apology, Johnson went to Philadelphia and met with the two men face to face to involve them in dialogue on what Starbucks needed to do differently. The week following the arrests, Starbucks announced it would temporarily close 8,000 stores to conduct unconscious bias training, which they did before the incident.
· What are the relevant facts in this case?
· Who is involved?
· Did the manger violate Starbucks policy?
· What the manger should have done differently?
· Why both men did not leave peacefully?
· Was it really a racist case or bad judgement?
· How was the reaction of CEO?
· Was the CEO genuine in his reaction or it was public relations move?
· What are the ethical issues in this case?







Calculate Your Essay Price
(550 words)

Approximate price: $22

Calculate the price of your order

550 words
We'll send you the first draft for approval by September 11, 2018 at 10:52 AM
Total price:
$26
The price is based on these factors:
Academic level
Number of pages
Urgency
Basic features
  • Free title page and bibliography
  • Unlimited revisions
  • Plagiarism-free guarantee
  • Money-back guarantee
  • 24/7 support
On-demand options
  • Writer’s samples
  • Part-by-part delivery
  • Overnight delivery
  • Copies of used sources
  • Expert Proofreading
Paper format
  • 275 words per page
  • 12 pt Arial/Times New Roman
  • Double line spacing
  • Any citation style (APA, MLA, Chicago/Turabian, Harvard)

Our guarantees

Delivering a high-quality product at a reasonable price is not enough anymore.
That’s why we have developed 5 beneficial guarantees that will make your experience with our service enjoyable, easy, and safe.

Money-back guarantee

You have to be 100% sure of the quality of your product to give a money-back guarantee. This describes us perfectly. Make sure that this guarantee is totally transparent.

Read more

Zero-plagiarism guarantee

Each paper is composed from scratch, according to your instructions. It is then checked by our plagiarism-detection software. There is no gap where plagiarism could squeeze in.

Read more

Free-revision policy

Thanks to our free revisions, there is no way for you to be unsatisfied. We will work on your paper until you are completely happy with the result.

Read more

Privacy policy

Your email is safe, as we store it according to international data protection rules. Your bank details are secure, as we use only reliable payment systems.

Read more

Fair-cooperation guarantee

By sending us your money, you buy the service we provide. Check out our terms and conditions if you prefer business talks to be laid out in official language.

Read more

Order your essay today and save 10% with the coupon code: best10