Brian and Maria are both floor sales associates in the home appliance department of a large retail store in Bloomington, Indiana.

Brian and Maria are both floor sales associates in the home appliance department of a large retail store in Bloomington, Indiana. Four years ago, a new training program was implemented for all new sales associates, which included detailed product information, appliance industry background information, upselling strategies, and role-playing games with tailored feedback. Brian and Maria have been working there for 3 and 5 years, respectively, and although Brian received this training and Maria did not, their sales figures have always been very similar and very average.

Maria has a clear conceptual understanding of the company’s vision and is excellent with the customers; she always demonstrates a positive attitude, is eager to attend to them, and has an intuitive sense of what they are looking for. Most of her customer reviews have been positive and commented on her pleasant disposition and contagious laughter. However, a few mentioned that she was frequently running off to print descriptions of the products or to talk to other sales associates and that this caused interruptions in the customers’ shopping experience. Although she gets along with nearly all the employees, there have been a few employee complaints that her excessive socializing makes her late for shifts, meetings, and returning from breaks.

Brian is more reserved than Maria; he is less engaging with the customers and allows them to shop without bombarding them with too much attention or information. When he notices that they are showing particular interest in a product he walks over and offers to answer any questions they may have.  Brian seems to know every detail of every product. All of the salespeople depend on him to answer the toughest questions. His communication style is very concise and matter of fact—no more and no less. Most people find it hard to tell if he is annoyed by all the questions people ask, mostly because he doesn’t express emotions and never comments or complains. Brian is punctual with everything, including leaving at precisely the time his shift ends. This often leads him to handing over valuable sales to his colleagues which they appreciate.

1.    How do Maria and Brian demonstrate each of the three determinants of performance—declarative knowledge, procedural knowledge, and motivation?  How could their manager help each employee improve?

2.    Identify the critical components of each employee’s performance in terms of behaviors, results and traits (as appropriate for the situation).  Be sure to consider both positive and negative performance.  

3.   a statement for each identified component for each employee that could be included in the employee’s written performance review.

Show more

Calculate Your Essay Price
(550 words)

Approximate price: $22

Calculate the price of your order

550 words
We'll send you the first draft for approval by September 11, 2018 at 10:52 AM
Total price:
The price is based on these factors:
Academic level
Number of pages
Basic features
  • Free title page and bibliography
  • Unlimited revisions
  • Plagiarism-free guarantee
  • Money-back guarantee
  • 24/7 support
On-demand options
  • Writer’s samples
  • Part-by-part delivery
  • Overnight delivery
  • Copies of used sources
  • Expert Proofreading
Paper format
  • 275 words per page
  • 12 pt Arial/Times New Roman
  • Double line spacing
  • Any citation style (APA, MLA, Chicago/Turabian, Harvard)

Our guarantees

Delivering a high-quality product at a reasonable price is not enough anymore.
That’s why we have developed 5 beneficial guarantees that will make your experience with our service enjoyable, easy, and safe.

Money-back guarantee

You have to be 100% sure of the quality of your product to give a money-back guarantee. This describes us perfectly. Make sure that this guarantee is totally transparent.

Read more

Zero-plagiarism guarantee

Each paper is composed from scratch, according to your instructions. It is then checked by our plagiarism-detection software. There is no gap where plagiarism could squeeze in.

Read more

Free-revision policy

Thanks to our free revisions, there is no way for you to be unsatisfied. We will work on your paper until you are completely happy with the result.

Read more

Privacy policy

Your email is safe, as we store it according to international data protection rules. Your bank details are secure, as we use only reliable payment systems.

Read more

Fair-cooperation guarantee

By sending us your money, you buy the service we provide. Check out our terms and conditions if you prefer business talks to be laid out in official language.

Read more

Order your essay today and save 10% with the coupon code: best10