Dash Riprock is a cost analyst with Safe Insurance Company. Safe is applying standards to its claims payment operation.

Dash Riprock is a cost analyst with Safe Insurance Company.  Safe is applying standards to its claims payment operation.  Claims payments is a repetitive operation that could be evaluated with standards.  Dash used time and motion studies to identify an ideal standard of 36 claims processed per hour.  The claims processing department manager, Henry, has rejected this standard and has argued that the standard should be 30 claims processed per hour.  Henry and Dash were unable to agree, so they decided to discuss this matter openly at a joint meeting with the vice president (VP) of operations, who would arbitrate a final decision.  Prior to the meeting, Dash wrote the following memo to the VP:

As you know, Henry and I are scheduled to meet with you to discuss our disagreement with respect to the appropriate standards for the claims processing department. I have conducted time and motion studies and have determined that the ideal standard is 36 claims processed per hour.  Henry argues that 30 claims processed per hour would be more appropriate.  I believe he is trying to ‘pad’ the budget with some slack.  I’m not sure what he is trying to get away with, but I believe a tight standard will drive efficiency up in his area.  I hope you will agree when we meet with you next week.

Discuss the professionalism of the memo to the vice president.  Is this deemed appropriate, why or why not?  Should this have been worked out between the two employees?  Between Dash and Henry, which side are you on?  Support your thoughts and reasoning.  How does ethics play a role in this situation?  What about the discrepancy in the number of claims (30 versus 36)?  Is there a problem there also?

Show more

Calculate Your Essay Price
(550 words)

Approximate price: $22

Calculate the price of your order

550 words
We'll send you the first draft for approval by September 11, 2018 at 10:52 AM
Total price:
$26
The price is based on these factors:
Academic level
Number of pages
Urgency
Basic features
  • Free title page and bibliography
  • Unlimited revisions
  • Plagiarism-free guarantee
  • Money-back guarantee
  • 24/7 support
On-demand options
  • Writer’s samples
  • Part-by-part delivery
  • Overnight delivery
  • Copies of used sources
  • Expert Proofreading
Paper format
  • 275 words per page
  • 12 pt Arial/Times New Roman
  • Double line spacing
  • Any citation style (APA, MLA, Chicago/Turabian, Harvard)

Our guarantees

Delivering a high-quality product at a reasonable price is not enough anymore.
That’s why we have developed 5 beneficial guarantees that will make your experience with our service enjoyable, easy, and safe.

Money-back guarantee

You have to be 100% sure of the quality of your product to give a money-back guarantee. This describes us perfectly. Make sure that this guarantee is totally transparent.

Read more

Zero-plagiarism guarantee

Each paper is composed from scratch, according to your instructions. It is then checked by our plagiarism-detection software. There is no gap where plagiarism could squeeze in.

Read more

Free-revision policy

Thanks to our free revisions, there is no way for you to be unsatisfied. We will work on your paper until you are completely happy with the result.

Read more

Privacy policy

Your email is safe, as we store it according to international data protection rules. Your bank details are secure, as we use only reliable payment systems.

Read more

Fair-cooperation guarantee

By sending us your money, you buy the service we provide. Check out our terms and conditions if you prefer business talks to be laid out in official language.

Read more