8 Direct Response: Virtual Treasures Reassures Business Customer Online retailer Virtual Treasures has received the direct request from Donna K….

6.8 Direct Response: Virtual Treasures Reassures Business Customer Online retailer Virtual Treasures has received the direct request from Donna K. Lilly ( see Activity 6.4), who is concerned that her com-pany, Pamper Palace Spa, is hercom-pany,PamperPalaceSpa,is being charged twice for the same order whenever she uses the convenience feature EasyPay. As customer care representative at Virtual Treasures, you investigate the request and find that Ms. Lilly ordered five items on September 16, which were divided into two orders. The first, # 502- 3385779- 9590624, was for Monoi Tiare Tahiti ( Gardenia) Bar Soap, 4.6 oz., and three 4- ounce bottles of coconut oil, Monoi Coco ( Natural Coconut Oil), Monoi Pitate ( Coconut Oil w/ Jasmine) , and Monoi Santal ( Coconut Oil w/ Sandalwood). Order # 502- 8112203- 6442608 was for Monoi Tiare Tahiti ( Coconut Oil w/ Gardenia), also 4 ounces. The invoice total accurately read $ 58.88; there were no duplicate charges. When you talk to your technical team, however, you learn that occasionally customer account statements have shown duplicate orders when EasyPay was activated. The IT people assure you that the technical malfunction has been fixed. You are glad that, in turn, you can now reassure the customer. Each e- mail you send out for Virtual Treasures contains two standards links allowing customers to click answers to the options “ Did we solve your problem?” or “ If not, we are very sorry. Please click the link below.” This second option also suggests to the customer to contact Virtual Treasures by telephone. Soliciting feedback from customers in every message serves the purpose to “ build America’s Friendliest Company.” Your Task.

Write a direct reply e- mail to Donna K. Lilly. You may want to list the full order for reference. Ensure eye appeal and read-ability when writing and formatting your message.

Show more

Calculate Your Essay Price
(550 words)

Approximate price: $22

Calculate the price of your order

550 words
We'll send you the first draft for approval by September 11, 2018 at 10:52 AM
Total price:
$26
The price is based on these factors:
Academic level
Number of pages
Urgency
Basic features
  • Free title page and bibliography
  • Unlimited revisions
  • Plagiarism-free guarantee
  • Money-back guarantee
  • 24/7 support
On-demand options
  • Writer’s samples
  • Part-by-part delivery
  • Overnight delivery
  • Copies of used sources
  • Expert Proofreading
Paper format
  • 275 words per page
  • 12 pt Arial/Times New Roman
  • Double line spacing
  • Any citation style (APA, MLA, Chicago/Turabian, Harvard)

Our guarantees

Delivering a high-quality product at a reasonable price is not enough anymore.
That’s why we have developed 5 beneficial guarantees that will make your experience with our service enjoyable, easy, and safe.

Money-back guarantee

You have to be 100% sure of the quality of your product to give a money-back guarantee. This describes us perfectly. Make sure that this guarantee is totally transparent.

Read more

Zero-plagiarism guarantee

Each paper is composed from scratch, according to your instructions. It is then checked by our plagiarism-detection software. There is no gap where plagiarism could squeeze in.

Read more

Free-revision policy

Thanks to our free revisions, there is no way for you to be unsatisfied. We will work on your paper until you are completely happy with the result.

Read more

Privacy policy

Your email is safe, as we store it according to international data protection rules. Your bank details are secure, as we use only reliable payment systems.

Read more

Fair-cooperation guarantee

By sending us your money, you buy the service we provide. Check out our terms and conditions if you prefer business talks to be laid out in official language.

Read more