1. Think of a major decision you have made in your life. For example, why did you decide to go college or university? Why did you decide on the

1.      Think of a major decision you have made in your life. For example, why did you decide to go college or university? Why did you decide on the school you selected? How did you decide on your major? Explain how you applied the decision- making steps identified in this chapter. Are there any other factors you should have considered when making your decision?

2.      Define decision making. Does the decision- making process vary depending on where a manager or supervisor is located in the managerial hierarchy? Discuss.

3.      Distinguish between programmed and nonprogrammer types of decisions. Identify a relatively significant decision decision and a relatively insignificant decision for each type.

4.      Why should supervisors write a problem statement to assist them in defining the problem?

5.      Review the steps of the decision- making process in their proper sequence. What pitfalls should the supervisor avoid at each step?

6.      Identify the major elements of the brainstorming approach.

7.      Describe a situation in which you would prefer to solve the problem in a group rather than by yourself. Why? What are the advantages of each approach? The limitations?

8.      Define and discuss the factors that a supervisor should consider in developing and evaluating alternatives in the decision- making process. To what degree should ethical issues be consideration? Identify and discuss five ethical “tests” in this process.

9.      Is the ever appropriate to use “no decision” as your approach to solving a problem? Discuss.

10.  When deciding on a course of action, do you tend to rely more on past experiences or on the need to be creative? Provide an example from your past to support your answer.

11.  Do you believe that creative problem solving can be encouraged in an organizational setting? Why or why not? Have you ever worked in an environment that fostered creative problem solving? If so, what specific strategies did the organization use to encourage its employees to use creative problem solving?

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