I am doing an assessment of iphone 8. I am comparing and contrasting the product on two websites. Apple.com and Bestbuy. I need only bullet points….

I am doing an assessment of iphone 8. I am comparing and contrasting the product on two websites. Apple.com and Bestbuy.com. I need only bullet points. Thank you.

Place (Convenience)

  • What is the market scope (regional, national or global)?
  • What is the method of delivery (direct to you, via intermediaries, other)?
  • What evidence is there of customer service effectiveness?
  • What evidence is there of customer relationship management effectiveness?
  • Is there access to e-mail and/or phone communication from the website?
  • Is there access to text message response or web chat from the website and/or other social media sites?
  • Is there access to menus, the site index, and the home page from each screen?
  • Are there accessible navigation aids (buttons, screen visibility, position)?
  • Is there simplicity of flow (two clicks to info; three clicks to buy)?
  • Do external web links assist the user?

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