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Presentation/PPT
27/08/2022
QuestionM05/06 Quiz: Chapter 5 and 6 QuizQuestion 1A disciplined approach to solving quality problems before the design phase of a product is called:benchmark.quality function deployment.a production standard.systems approach.Question 2A strategy for continuously improving performance at every level, and in all areas of responsibility is called:total quality producttotal systems approachtotal quality controltotal quality managementQuestion 3Decision points and competitive moves are elements of ____________.a simulationthe Delphi techniquea decision treepayback analysisQuestion 4What technique is used to keep employees aware of changes in the critical numbers used to measure a company’s processes?scoreboardingself-help seminarsbenchmarksempowermentQuestion 5The terms __________ are often used interchangeably.problem solving and decision makingorganizing and staffingopportunity and decision makingproblem solving and organizingQuestion 6Statistical process control (SPC) is the use of statistical tools and methods associated directly with:total quality management.continuous-improvement process (CIP).total quality control (TQC).statistical quality control (SQC).Question 7Within the TQM environment, suppliers and customers are thought of as ________ partners.controllablebuyingexternalabsoluteQuestion 8Within any market, the product to meet or beat in terms of design, manufacture, performance, and service is called a(n) __________.benchmarkclassicdark houseaccoladeQuestion 9Statistical process control (SPC) is the use of tools and methods to determine if a process is in control (____________) or out of control (____________).predictable; unpredictableoperating; not operatingqualified; quantifiedacceptable; unacceptableQuestion 10Basically, a(n) ____________ is a judgment reached after consideration.decisioninferencesituationfactQuestion 11Using an old poker card playing expression, “you’ve got to play the cards you’re dealt,” relates most closely to which decision-making term?decision treegroupthinkbrainstormingsatisficeQuestion 12Positive partnerships with vendors and suppliers are based on ____________ and __________.needs, desiresopenness, trusttime, commitmentquality, priceQuestion 13After all bills are paid, the financial “remains” from sales result in:financial obligations.profitability.long-term commitments.quality.Question 14Brainstorming allows for and encourages group members to address ____________.decisionsalternativesevaluationscriticismsQuestion 15A manager that asks the following question, “What specific empirical research evidence do you have to support your conclusion?” would be a proponent of which decision-making model?nonrationalintuitivepredisposedrational/logicalQuestion 16Which of the following is not an important contributing factor of successful brainstorming?no interruptionsfeeling of freedom of expressionno idea is too outlandishgroupthinkQuestion 17Ignorance, prejudice, bias, limited experience, and greed are all near-sighted management approaches to which term relating to decision making?funnel syndrometunnel visionastigmatismfarsightednessQuestion 18A clear, concise, written declaration of an organization’s central and common purpose is defined as a(n):vision.value.mission.core valueQuestion 19Quality features originate with an organization’s __________.usersall of the aboveexternal designerscustomersQuestion 20The initial step in the decision-making process is to ____________.decide on your resourcesconsolidate alternativeslook at the alternativesdefine the problem
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