Assessment 5

Create a 1–2-page data collection and evaluation plan that supports your proposed measurement strategy and, more generally, informs the creation and evaluation of your OIP.

Note:You must complete Assessments 1–4 before you can begin this assessment.

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By successfully completing this assessment, you will demonstrate proficiency in the following course competencies and assessment criteria:

• Competency 2: Apply theories, models, and practices of global operations management to address business problems.
  • Explain tools, techniques, and resources for collecting data about a process.
• Competency 3: Integrate operations management analyses into general business management planning and decision making. 
  • Justify the selection of specific tools for gathering data about a process.
  • Describe a data collection and evaluation plan for use with an OIP.
  • Analyze how a data collection plan informs or supports an OIP.
• Competency 4: Communicate in a manner that is professional and consistent with expectations for members of the business professions.
  • Communicate in a manner that is professional and consistent with expectations for members of the business professions.

• Note: You must complete Assessments 1–4 before beginning this assessment.

  This assessment focuses on the data needed to implement the measurement strategy you planned in Assessment 4—and ultimately the data needed to inform you about your OIP’s success within the Toyota Motor Company circa 2010. Consider what kind of data you need both to inform your final OIP and during the OIP’s implementation, as well as how that data will be collected and what an analysis of that data does—and can—tell you.

  Preparation

  Take some time to review the kind of data needed for the following aspects of your OIP:

  • Data needed to understand more fully the process you are aiming to improve.
  • Data that you could collect in order to measure your OIP’s effectiveness.

  Instructions

  Write a report in which you do the following:

  • Provide a brief overview of some of the possible tools, techniques, and resources for collecting real or anticipated data about the process you are aiming to improve in your OIP.
  • Select the most appropriate tools for collecting the data you will need to measure your OIP’s effectiveness. Be sure to consider the kinds of data most suitable for the measurement strategy you identified in Assessment 4. Justify your selection, explaining why these tools are the most appropriate for your OIP. Include the following as appendices in your report as support for your decision. 
    • Prototype (or template) of the tools proposed.
    • Realistic (either real or simulated) data sample using your collection tool.
  • Describe your data collection and evaluation process, both prior to the implementation of your OIP and during it. Be sure to connect the data collection and evaluation process to the measurement strategy you detailed in Assessment 4.
  • Analyze the kinds of information you would expect to gather through this data and through your measurement strategy as a whole. Your analysis should detail how the results enhance, support, or change any existing aspects of your OIP. After exploring measurements and data, do you need or want to make any changes to your problem statement, your process visual tools, your problem scope, and/or your measurement strategy? Note: You do not need to submit modified versions of these things with this assessment. However, you may make changes to them in the comprehensive, final OIP that you will submit for Assessment 6.

  Note: Please reivew and update cause-and-effect diagram and process flowchart in each assessment.

  Additional Requirements

  • Length of report: 3–4 typed, double-spaced pages plus appendices.
  • APA formatting: Format resources and citations according to APA style and formatting.
  • Font and font size: Times New Roman, 12 point.

  Data Collection and Evaluation Tools Scoring Guide

  CRITERIA NON-PERFORMANCE BASIC PROFICIENT DISTINGUISHED Explain tools, techniques, and resources for collecting data about a process.Does not identify tools, techniques, and resources for collecting data about a process. Identifies tools, techniques, and resources for collecting data about a process but does not explain them. Explains tools, techniques, and resources for collecting data about a process. Explains tools, techniques, and resources for collecting data about a process; explanation includes benefits and limitations of each. Justify the selection of specific tools for gathering data about a process.Does not identify specific tools to use when gathering data about a process. Identifies specific tools to use when gathering data about a process but does not justify their selection. Justifies the selection of specific tools for gathering data about a process. Justifies the selection of specific tools for gathering data about a process; justification identifies assumptions made about the tools, data, and process when making the selection. Describe a data collection and evaluation plan for use with an OIP.Does not identify elements of a data collection and evaluation plan for use with an OIP. Identifies elements of a data collection and evaluation plan for use with an OIP but does not thoroughly describe a cohesive plan. Describes a data collection and evaluation plan for use with an OIP. Describes, in detail, a data collection and evaluation plan for use with an OIP; description includes details on how the data collection and evaluation plan fits with a broader measurement strategy. Analyze how a data collection plan informs or supports an OIP.Does not identify ways that a data collection plan informs or supports an OIP. Identifies but does not analyze ways that a data collection plan informs or supports an OIP. Analyzes how a data collection plan informs or supports an OIP. Analyzes how specific elements within a data collection plan inform or support specific elements of an OIP; analysis identifies assumptions and areas where information is still unknown. Communicate in a manner that is professional and consistent with expectations for members of the business professions.

  Assessment 6

  Create a complete, cohesive 8–10-page operations improvement plan for Toyota.

  Note: You must complete Assessments 1–5 before you can begin this assessment.

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  By successfully completing this assessment, you will demonstrate proficiency in the following course competencies and assessment criteria:

  • Competency 1: Develop innovative and sustainable solutions to strategic and global operations management challenges.
    • Develop an innovative and sustainable solution to a strategic and global operations management challenge.
  • Competency 2: Apply theories, models, and practices of global operations management to address business problems.
    • Apply theories and models of global operations management to improve a specific process.
    • Support a proposed operations improvement plan with relevant data and measurements.
  • Competency 3: Integrate operations management analyses into general business management planning and decision making
    • Create an integrated, complete operations improvement plan.
    • Integrate process improvements into broader business goals, values, and priorities.
  • Competency 4: Communicate in a manner that is professional and consistent with expectations for members of the business professions.
    • Communicate in a manner that is professional and consistent with expectations for members of the business professions.

  • Note: You must complete Assessments 1–5 before beginning this assessment.

    For this assessment, submit your final operations improvement plan (OIP). In the assessments you have completed thus far, you have submitted drafts of each of the components of an OIP. Take time now to update the work you have already completed with the information and understanding you have gained throughout the course. Take into consideration all of the research and groundwork you have completed along the way. Incorporate feedback from previous assessments as well as the tools, techniques, and methodologies you have examined throughout the course. Finalize your comprehensive OIP as if you were to present it as a formal recommendation to the organizational leaders of the Toyota Motor Corporation. Focus your writing appropriately for that audience. Make sure each piece of your OIP fits together and supports the other elements.

    Your final OIP should include the following elements:

    • A problem statement, including an overview of the Toyota recall crisis, with a brief history and description of the situation.
    • A description of the key challenge or problem you have chosen to address in Toyota’s organizational processes and an analysis of its organizational impact, based on theories and models of global operations management.
    • An executive summary of the collected and processed data (actual data, if possible, or assumed data, if necessary).
    • A cost-benefit analysis based on your data.
    • A description of your innovative and sustainable solution that reflects strategic global operations management concepts and practices.
    • Your recommendations for supporting the improvement of the selected process, based on practices of global operations management.
    • An explanation of the data or findings that validate your recommendations.
    • The visual tools that you developed to support and integrate your analysis into general business management planning and decision-making processes.
    • A conclusion.
    • A comprehensive references list.

    Note: Please review and update cause-and-effect diagram and process flowchart in each assessment.

    Combine these elements to create a complete, integrated operations improvement plan, with each piece working together to support your plan.

    Additional Requirements

    • Written communication: Written communication is free of errors that detract from the overall message.
    • APA formatting: Format resources and citations according to APA style and formatting.
    • Length of paper: 8–10 typed, double-spaced pages plus appendices and reference list.
    • Font and font size: Times New Roman, 12 point.

    Operations Improvement Plan Scoring Guide

    CRITERIA NON-PERFORMANCE BASIC PROFICIENT DISTINGUISHED Develop an innovative and sustainable solution to a strategic and global operations management challenge.Does not identify and innovative and sustainable solution to a strategic and global operations management challenge. Identifies an innovative or sustainable solution that partially addresses a strategic and global operations management challenge. Develops an innovative and sustainable solution to a strategic and global operations management challenge. Analyzes an innovative and sustainable solution to a strategic and global operations management challenges; the solution is supported by measurable data. Create an integrated, complete operations improvement plan.Does not create a complete operations improvement plan. Creates all pieces of an operations improvement plan but individual pieces are not integrated into a complete whole. Creates an integrated, complete operations plan. Creates an integrated, complete operations plan; plan is suitable for use in a professional environment. Apply theories and models of global operations management to improve a specific process.Does not identify theories and models of global operations management that improve a specific process. Identifies theories and models of global operations management that could improve a specific process but does not clearly apply them to the operations improvement plan. Applies theories and models of global operations management to improve a specific process. Applies theories and models of global operations management to improve a specific process, identifying the assumptions made in their application. Support a proposed operations improvement plan with relevant data and measurements.Does not identify data and measurements that could be used to a support a proposed operations plan. Identifies data and measurements that could be used to a support a proposed operations improvement plan but does use them to support the proposal. Supports a proposed operations improvement plan with relevant data and measurements. Supports a proposed operations improvement plan with relevant data and the most appropriate measurements, identifying assumptions made in the selection of data and measurements. Integrate process improvements into broader business goals, values, and priorities.Does not relate process improvements to business goals, values, or priorities. Relates but does not consistently integrate process improvements into business goals, values, or priorities. Integrates process improvements into broader business goals, values, and priorities. Integrates process improvements into broader business goals, values, priorities, and strategy; process improvements are innovative, sustainable, and realistic. Communicate in a manner that is professional and consistent with expectations for members of the business professions. Communicates in a manner that is not professional or consistent with expectations for members of the business professions. Communicates in a manner that is inconsistent with expectations for members of the business professions. Communicates in a manner that is professional and consistent with expectations for members of the business professions. Communicates in a manner that is professional, scholarly, and consistent with expectations for members of the business professions. Adheres to APA guidelines, and work is appropriate for 

    Toyota Specific Resources

    • Khan, Riz (2010). The Toyota Crisis. Al Jazeera English. Retrieved from https://www.youtube.com/watch?v=EDRFamLGATk
    • Toyota Motor Corporation. (n.d.). The origin of the Toyota production system. Retrieved from http://www.toyota-global.com/company/vision_philosophy/toyota_production_system/origin_of_the_toyota_production_system.html
    • Trudell, Craig and Yuki Hagiwara (2014). Toyota Recalls More Than 6 Million Vehicles Worldwide. Bloomberg. Retrieved from: http://www.bloomberg.com/news/articles/2014-04-09/toyota-recalls-6-76-million-vehicles-worldwide-including-rav4

    publication.