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To prepare:
· Review this week’s Learning Resources.
· Think about a business scenario in which someone defended himself or herself with a justification or excuse. You could be involved, or you could be an observer.
· Consider the use of defensive strategies in a business environment.
· Consider the relationship between internal and external rationale.
With these thoughts in mind:
Post by Day 3 at least 350 words responding to the following:
· Describe the business scenario related to the justification or excuse.
· Explain the defensive strategies you noticed.
· Was the reason for the justification or excuse internal or external? Why does this matter?
Learning Resources
· McLean, S. (2016). Business relationships across cultures. Boston: Flat World Knowledge Publishers.
o Chapter 2, “Cultures, Relationships, and Conflict.”
Chapter 2 examines how individuals present themselves through self-disclosure, which helps show others who you really are. The use of sound judgment is discussed as different levels of intimacy, and Social Penetration Theory is also explored.
o Chapter 9, “Negative News and Crisis Communication.”
Chapter 9 reviews the process of delivering a negative news message. In addition, this chapter also describes eliciting negative news, the importance of a crisis communication plan, and press conferences.
· You may use any additional resources you see as appropriate
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