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Operations Management


The operations manager plays a strategic role in both internal and external operations. Often afforded the role of aligning resources, the operations manager serves as an external ombudsperson, or negotiator, in organizations. The purpose of this discussion is to analyze the most critical aspects of this role.

Review Johnston and Staughton’s “Establishing and Developing Strategic Relationships–the Role for Operations Managers.” Using online research skills, identify at least one other scholarly resource on this topic. For your initial post in this discussion, use the ideas in both articles to identify at least two key themes in the management of strategic relationships, including the role of the operations manager in facilitating the strategic relationship. Summarize what you consider to be the most important requirements for ongoing success in that role.

To ensure your participation meets the expectations, refer to the G.R.E.A.T. Discussion and Feedback guidelines provided in the Resources. A well-developed post, one that would be considered distinguished, will usually be between 250 and 300 words.

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