*********

**** 1 ** 2 * **** *** Points

******** * ** ***

25/ ** *******

*** ******** *** of ISO 9000 *** ****

* ****** that *** products or ******** provided ** ********** ************* **** ************ *** *** their ******** purpose

* **** *** ** the **** ***** ** ************ ******* ***********

* support ************** ******* reengineering

D ******* a ********** *** ******** ********** *********

******** * ** 40

*** ** *******

***** ** *** following is *** ** *********** ****** *** ******** *** ******

A ** improve competitive ********

* To ******* operations

C To ****** * ********* **********

* ** create * *** **** **** ** ********** ** customers **********

Question * ** 40

00/ 25 Points

** *** ********** stage ** the **** Cycle changes *** be **** ** plans

* ***

B ********

* ******

* ****

******** * of ***

25/ 25 Points

In ***** ***** *** ********** *********** ** the ********* ********* ** ISO management?

* *****

B Do

C ******

D ****

******** * ** 40

*** ** Points

** **** *** **** ******** a systematic ****** ** *** **** was ********* ****

* ***** 2011

* ******* 2011

* ***** *****

* ******* *****

******** 6 ** 40

25/ ** *******

** a(n) “__________environment” we **** ** ************** *********** that has ********* ** ********* *** ******* until *** total quality ********** ******** ***** to ******* things

* ***********

* *******

C ************

* ************

******** 7 ** ***

*** ** *******

*** ********* principle ** ISO’s ********** system ********* is:

* ****

* ****

* *****

D *** 9001

******** 8 ** ***

25/ ** *******

***** ** *** ********* ********** ******* the ************ factor?

A *** 9000 *** ***** quality *** *** ** ************

B ISO **** *** ***** ******* *** *** ****************

* *** **** ** compatible **** ***** ********

* All of *** ******

******** * of ***

25/ 25 *******

** ********* ***** to ******** ***** *** 9000 ** that the ************ *** ** ******* to all *** **** ************ *** **** *** registrar:

A ***** industry ** is *********** ** participate ***

* ************ **** it ** ***** ** do *** *** ** is ** ** *****

* **** ******** management practices will ** *********** and *** **** will ** monitored

* *** organization’s ****** ******* ********** *** ********** *** ******* to achieve *** ****** ****** the constraints ** *** ******* principles

******** ** ** 40

*** 25 Points

The ******* *** **** standard **** revised **** take account of changes ** quality ********** ******* ********* *** technology ***** *** **** major revision ****

A 1987

* 1994

C 2000

* *****

Question ** ** ***

*** ** *******

** which ***** *** *** ******* of the ******* ******** in *** ********* principle of *** management?

A Plan

* ***

* Check

D ****

******** ** ** 40

*** ** *******

The ******* ********** ** ******** of *** the ******************** ******** ********** plans ********* processes *** *********** of ************** *** **********

* standard

* ********** *******

* **********

D portfolio

******** 13 ** ***

25/ 25 *******

*** ******* ********** **** ******* each clause ** *** ISO 9001 standard illustrating management ***************

* ************ form

B ********** *******

* ********

D *******

******** ** ** 40

*** ** *******

********** is * ************** of TQM *** *** ** *** 9000

* ******** ***** (internal *** **********

* ********* with ********

* Continual ******* *** product ************

* Unity of ********

Question ** of ***

*** ** *******

*** **** *********** change ** *** ********* *****

* making process ********** its centerpiece

* ******** all ********* **** measureable work objectives

* additional ********** with documented procedures

D ** ******** on preventative ******* rather **** **** ******** the ***** ********

******** ** ** 40

*** ** Points

***** ** *** following ** * ************* requirement for *** *** 9000 ******* ********

* * Quality *******

* ********* of Customer ******

* ********* ** Management ***********

D Declaration **** Teamwork ** ** ** ******** ** *** ******

******** ** ** ***

25/ ** *******

*********** ******* for adopting ISO 9000 ******* ***** ** *** ***********

* ** ****** * ******* ********** *******

* To ******* ***********

* ** ******* to *** requirements of **********

* *** ** *** ******

Question ** of ***

*** 25 Points

***** ** *** ********* is * basic ********* ** ISO ******

A ************* ********* held ** ****

* ********* *********** of ********* *** *********

* Management **********

D Periodic internal *******

******** 19 ** ***

*** 25 *******

*** **** ********** ******* operations ** * ********** ************

* cannot; ************

* **** ************

C ******* nontraditional

* cannot; *********

******** ** ** 40

25/ 25 *******

*** *** **** ******* management system ***** ** based ** __________ ********** **** total quality ********** ******

A 4

* **

* **

* ***

**** * ** * * **** *** Points

Question 21 ** 40

*** 25 Points

Factors **** ******* *************** ********** *********

A ******* ** ** ********* ***** risk

B having more **** 4-5 ****** ** *** team

* ******** **********

* **** ** looking ******* ** ***** *********

Question ** ** ***

*** ** *******

***** ** the ********* ** **** ** **** *********** of *** variables?

* Run *******

* Histograms

* ******* Diagram

* ***************

Question ** of ***

*** ** *******

** **** matrix of *** *** HOQ *** the *********** factor *** ***** point ***********

A ****** 1 ********* *******

B ****** * ***********

* ****** 4 *********************

D ****** * ******* *********

******** 24 ** ***

00/ ** *******

** **** matrix ** *** *** *** *** *** *********** ****** *** ***** ***** ***********

* ****** * ********* *******

* Matrix * ***********

* Matrix * *********************

* ****** * ******* *********

******** 25 ** 40

25/ 25 *******

***** chart is ***** ******** to ** * ***** chart?

* Control ******

B *** ******

* Pareto ******

D ******* ********

Question 26 ** ***

25/ 25 Points

** the PDCA ***** ******* *** *********** ******** *** ****** ********** ** **** *** ******* up ** expectation *** conceptual ********** **** be ******* ******* to *** ********** step ** ******* PDCA ******

* Plan

* ***

* ******

* Adjust

******** ** ** 40

*** ** *******

***** ****** for:

A ****** ******* **** *** ******* analysis

B design function mode *** ******* *********

* ****** ******* **** and ********** *********

* ****** feature ******* *** ********** *********

Question ** ** ***

*** ** *******

********** ****** ***************** ******* to the ******* should ********** **** ****

A ******* ***********

* **********

* a **** ******

D ******* ************

******** ** ** ***

*** 25 *******

********** involves ************* *** cause of * ******* by ******** **** **** categories

* *******

* FMEA

* ***************

* **************** *********

******** ** ** 40

*** 25 *******

__________ is ** ********** technique **** ** evaluate ******* ***** **** the ****** ** ********* *** ******* **** ** future ***********

* Failure **** analysis ******

* Effects *********

* Process *****

* ****** *****

******** 31 of ***

*** ** *******

Objective information ****

* not *********

B **** ** ***************

C factual

* *** always ********

******** ** of ***

*** ** *******

*** ********** ** used to ************** make *** ********** of **** easy while at *** **** **** displaying ** ** a ****** that ******** ****** information ** the *****

* flowchart

* check sheet

* cause-and-effect diagram

* ****** ******

******** ** ** ***

*** ** *******

***** ** *** ********* ******* ******* ******* ********* ** the ****** ** a ******* *******

* ******* ******

* ***** ******

C ****** ******

D *** ******

******** ** ** ***

*** ** Points

***** of *** ********* ** *** **** ** the ****** ************

* ******

B *******

* ******

D ********

******** ** ** ***

*** ** *******

A plus ****** *** ** *** ** *** ******* under the HOQ **** ********* **** *** *** ********* ************ ******* **** intersection:

A are ******* related

B are supportive ** each other

* are **** ******** ******** needs

* ******** *** **** ** *** ******** ********

Question 36 ** ***

*** ** Points

During *** ********** stage ** *** **** ***** *** ******* ** ******* ******** *********** is ******** *** the **** ***** of the problem ** identified

* *****

* Do

* Check

* *******

******** ** ** ***

*** 25 *******

********** ***** ** ******** *** the ******** types ******* ** failures **** ***** ****** ** * ******* ** process–before **** *******

* **************** diagram

* *******

* *****

* ****

******** 38 ** 40

25/ ** *******

After ******** * ******* *** next **** ** *** ******* **************** ****** ******* should ****

* ********* * ********* fix to keep things moving

* *** ******** *********

* ******* the ***** or ******* ** order to “grasp *** *****************

D ****** what *** ******* ****** ***

******** ** ** ***

*** ** Points

Frequency ************ ******* ** ******* **** *** ***

* Pareto ******

* Fishbone ********

* Scatter ********

* **********

******** ** of 40

*** ** *******

***** *** *** **** ** ******** ********* One *** ** to:

A examine *** results

B ******* *** ***** **** ** **** ** ******** making

C evaluate *** ******* **** in making *** *********

* * ** *