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** ***** of ***** ********** ********* an IT ******* provider?
* ******** unit *********** *** ** **********
* *********** ******* ******** ********** components ** *********
* ******* ******** that provides ** ******** to ******** or ******** customers
* ******** **** ******** controls for IT ***************
Q: ***** ** the following ****** ** *** ******* ********* is MOST ********* **** ******** policies *** objectives?
******* Desk
Service ***********
******* Strategy
******* Design
** Which ** *** ********** *** *** *** main ********** of **** ******* ************
Service ******* and Service *********
******* Operation *** ******* Support
******* ******* and ******* *****
******* ******* *** ******* *********
** ********* *** **** ********* as?
Projects ******** ** makeover
************** ***** of organizations
****** loop ********
** ************ ** **********
** ***** ** *** ********* ** the ************** and ********** ** ******* ** ******** meeting *** ************ ** the **********
IT service ********** ***********
** ********** ***********
** ******* ***********
IT service management forum
** ***** of *** following ** *** * **** ** **** ******* ************
It ensures **** ** ******** *** ******* ** *** ***** ** ******
** ******** availability *** ********* ** *********
** ******** ************* ****** IT *** **** ******
It ******** ********** ** ******** **********
** Which ** the following is NOT a *** characteristic ** ITIL?
****************
*****************
**** *********
Non-management
** Which of *** ********* ** *** difference ******* *** ******* ******** *** the amount expended ** achieve **** *********
****
****
****
****
** Which ** the following stages ** *** Service ********* ** MOST ********* **** ******** ******** *** ************
Service *********
******* ***********
Service *****
******* *******
Q: ***** ** the following ** *** **** ** *** ******* ***********
Service **********
******* Transition
******* *********
******* *******
** ***** ** *** ********* ** *** **** structure ** ******
* ******* **********
** ************** Lifecycle
** IT ********** **********
An ** **********
Q: What *** *** ***** of ****** *** **** ** ******** ** ** ************ project IT ******* etc?
******* ******
**** profile
******** care
************
Q: ***** of the following ***** *** * ********* business ** the ** ******* **********
External *********
******** *********
****** *********
Private *********
** Which ** *** following *** have **** ******** *** ******** ***********
************** ********
** ******* *********
Facility provider
******** sourcing
** Which ** *** ********* ***** *** the **** ******** as *** ** service **********
*********** agent
IT service ********
Internal customer
******** ********
Q: Which ** *** ********* ****** to *************
External ******* *********
Shared ******* *********
******** ******* *********
******** ******* *********
Q: Which ** the ********* uses an internal ******* provider ** ****** ** **********
Internal *****
******** *********
Internal user
Internal *********
Q: ***** ** *** ********* ******** ******* ***** ****** ******* levels *** ********
Decision reports
********** ********
****** ********
**** reports
Q: ***** ** the ********* ********** ** *** ******* ** ** Operations ************
Facility management
*********** of a ********* ***************
****** ***********
******* ***********
** ***** of the ********* ********** ***** ITIL ******** ** *** ******
It is description ** management processes
It ** ********* recommendations
It ** assessment ***********
** ** ************** of their ***************
Q: Which ** *** ********* ** *** * ********** source of ** **** ********* according ** ******
Proprietary **********
******** **********
Training
*********
** ***** ** the following is * ****** ** ************ ***** **** to adopt ITIL best ***********
Advice on *** technical specification ** ***************
****** on business strategy
*********** ** *********** ***********
********** of ** ******** and ********* controls
** Which ** *** ********* is *** ******* description of * *********
******** ****** operations as **** as *********
******** ***** ** ********* ******* ********* ** ******** costs *** ******
************ *** ********** ***** ** *******
******** targets ********* to contractual obligations
** **** ** ***** “The result of carrying out ** ******** ********* * ******* ** ********** an ** **************
* **********
* **** instruction
An ********
** input
** **** is ** IT service made ** ****
combination ** *********** ********** ****** and processes
* *********** ** **** ********* *********** ********** *** outcomes
* *********** of **** ********* ******** *** *******
A combination of ******** outcomes *** *******
** ***** ** ***** ** *** a recognized **** ** ******* according ** ******
**** ********
******** service
******** service
********* ********
Q: ***** ** ***** ********** ****** correct?
1 ******** ******** *** ********* ******* *********** ** ******** ***** ****** *** **** organization
* ******** ******** are ***** delivered to an ******** customer
1 *****
* only
*****
********
Q: Which of these ********** describes an ** service provider?
* *********** ******* ******** delivering ********** ** *********
* business **** *********** *** ** processes
* ******** **** ******** ******** for ** ***************
* service provider that ******** ** ******** ** internal ** ******** **********
Q: *** **** service provider ***** **** **** **********
**
**
3
4
** Which ** ***** ** *** * characteristic of * *********
******** functions
******** ** * ********
******** a ******** *******
** ***********
Q: **** ** ITIL?
***** *** ********* ********** ** **********
Good ****** ***** *** ** ****** ** services
****** on ******** *********
****** ** *** ********* requirements *** infrastructure
** **** ** ** ** ******* **********
** ******** IT ***********
** ******** ********** IT ***********
****** an internal ** department ** an external ** ***********
* ******** *****
** *** **************** ******
The ** government
**********
*** UK ***********
*** **** ******
Q: Which ** ***** ** *** * ***** ** *** **** ******* lifecycle?
******* *******
******* ***************
********* ******* ************
Service **********
Q: * ******* **** ******* ***** ** *** ********* to deliver ******** *******
********** capacity *** agreed ***** ** ******** and ********* ** the organization’s ******* ********** ************
Sufficient ******** *** *** ****** level of *********
*** ****** ***** ** ******** *** ********* ** the ****************** ******* management ************
*** ****** ***** ** ********
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CIS 500 UCERTIFY QUIZ 1 (33 QUESTIONS).docx
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