CIS 500 UCERTIFY QUIZ 1 (SOLUTION 100%) 100

** ***** of ***** ********** ********* an IT ******* provider?

* ******** unit *********** *** ** **********

* *********** ******* ******** ********** components ** *********

* ******* ******** that provides ** ******** to ******** or ******** customers

* ******** **** ******** controls for IT ***************

Q: ***** ** the following ****** ** *** ******* ********* is MOST ********* **** ******** policies *** objectives?

******* Desk

Service ***********

******* Strategy

******* Design

** Which ** *** ********** *** *** *** main ********** of **** ******* ************

Service ******* and Service *********

******* Operation *** ******* Support

******* ******* and ******* *****

******* ******* *** ******* *********

** ********* *** **** ********* as?

Projects ******** ** makeover

************** ***** of organizations

****** loop ********

** ************ ** **********

** ***** ** *** ********* ** the ************** and ********** ** ******* ** ******** meeting *** ************ ** the **********

IT service ********** ***********

** ********** ***********

** ******* ***********

IT service management forum

** ***** of *** following ** *** * **** ** **** ******* ************

It ensures **** ** ******** *** ******* ** *** ***** ** ******

** ******** availability *** ********* ** *********

** ******** ************* ****** IT *** **** ******

It ******** ********** ** ******** **********

** Which ** the following is NOT a *** characteristic ** ITIL?

****************

*****************

**** *********

Non-management

** Which of *** ********* ** *** difference ******* *** ******* ******** *** the amount expended ** achieve **** *********

****

****

****

****

** Which ** the following stages ** *** Service ********* ** MOST ********* **** ******** ******** *** ************

Service *********

******* ***********

Service *****

******* *******

Q: ***** ** the following ** *** **** ** *** ******* ***********

Service **********

******* Transition

******* *********

******* *******

** ***** ** *** ********* ** *** **** structure ** ******

* ******* **********

** ************** Lifecycle

** IT ********** **********

An ** **********

Q: What *** *** ***** of ****** *** **** ** ******** ** ** ************ project IT ******* etc?

******* ******

**** profile

******** care

************

Q: ***** of the following ***** *** * ********* business ** the ** ******* **********

External *********

******** *********

****** *********

Private *********

** Which ** *** following *** have **** ******** *** ******** ***********

************** ********

** ******* *********

Facility provider

******** sourcing

** Which ** *** ********* ***** *** the **** ******** as *** ** service **********

*********** agent

IT service ********

Internal customer

******** ********

Q: Which ** *** ********* ****** to *************

External ******* *********

Shared ******* *********

******** ******* *********

******** ******* *********

Q: Which ** the ********* uses an internal ******* provider ** ****** ** **********

Internal *****

******** *********

Internal user

Internal *********

Q: ***** ** *** ********* ******** ******* ***** ****** ******* levels *** ********

Decision reports

********** ********

****** ********

**** reports

Q: ***** ** the ********* ********** ** *** ******* ** ** Operations ************

Facility management

*********** of a ********* ***************

****** ***********

******* ***********

** ***** of the ********* ********** ***** ITIL ******** ** *** ******

It is description ** management processes

It ** ********* recommendations

It ** assessment ***********

** ** ************** of their ***************

Q: Which ** *** ********* ** *** * ********** source of ** **** ********* according ** ******

Proprietary **********

******** **********

Training

*********

** ***** ** the following is * ****** ** ************ ***** **** to adopt ITIL best ***********

Advice on *** technical specification ** ***************

****** on business strategy

*********** ** *********** ***********

********** of ** ******** and ********* controls

** Which ** *** ********* is *** ******* description of * *********

******** ****** operations as **** as *********

******** ***** ** ********* ******* ********* ** ******** costs *** ******

************ *** ********** ***** ** *******

******** targets ********* to contractual obligations

** **** ** ***** “The result of carrying out ** ******** ********* * ******* ** ********** an ** **************

* **********

* **** instruction

An ********

** input

** **** is ** IT service made ** ****

combination ** *********** ********** ****** and processes

* *********** ** **** ********* *********** ********** *** outcomes

* *********** of **** ********* ******** *** *******

A combination of ******** outcomes *** *******

** ***** ** ***** ** *** a recognized **** ** ******* according ** ******

**** ********

******** service

******** service

********* ********

Q: ***** ** ***** ********** ****** correct?

1 ******** ******** *** ********* ******* *********** ** ******** ***** ****** *** **** organization

* ******** ******** are ***** delivered to an ******** customer

1 *****

* only

*****

********

Q: Which of these ********** describes an ** service provider?

* *********** ******* ******** delivering ********** ** *********

* business **** *********** *** ** processes

* ******** **** ******** ******** for ** ***************

* service provider that ******** ** ******** ** internal ** ******** **********

Q: *** **** service provider ***** **** **** **********

**

**

3

4

** Which ** ***** ** *** * characteristic of * *********

******** functions

******** ** * ********

******** a ******** *******

** ***********

Q: **** ** ITIL?

***** *** ********* ********** ** **********

Good ****** ***** *** ** ****** ** services

****** on ******** *********

****** ** *** ********* requirements *** infrastructure

** **** ** ** ** ******* **********

** ******** IT ***********

** ******** ********** IT ***********

****** an internal ** department ** an external ** ***********

* ******** *****

** *** **************** ******

The ** government

**********

*** UK ***********

*** **** ******

Q: Which ** ***** ** *** * ***** ** *** **** ******* lifecycle?

******* *******

******* ***************

********* ******* ************

Service **********

Q: * ******* **** ******* ***** ** *** ********* to deliver ******** *******

********** capacity *** agreed ***** ** ******** and ********* ** the organization’s ******* ********** ************

Sufficient ******** *** *** ****** level of *********

*** ****** ***** ** ******** *** ********* ** the ****************** ******* management ************

*** ****** ***** ** ********


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CIS 500 UCERTIFY QUIZ 1 (33 QUESTIONS).docx

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