WEEK 2

Question

Question 1

3 out of 3 points

A support process could be any of the following except

a. assembling automobiles

b. purchasing materials and supplies

c. managing inventory

d. installing a product

Question 2

3 out of 3 points

Service organizations generally

a. are in close proximity to the customer

b. rely on physical inventory

c. take advantage of patents

d. can delegate human behavior and marketing skills

Question 3

3 out of 3 points

In relating operations management and the customer benefit package (CBP), which is the correct timing sequence?

a. Operating system processes lead to customer needs and expectations, which lead to customer benefit package.

b. Customer benefit package leads to customer needs and expectations, which lead to operating system processes.

c. Customer needs and expectations lead to customer benefit package, which leads to operating system processes.

d. Customer needs and expectations lead to operating system processes, which lead to customer benefit package.

Question 4

3 out of 3 points

A golf simulator in a retail sports store is an example of

a. non- durable goods replacing services

b. primary good

c. goods content

d. biztainment

Question 5

3 out of 3 points

Which of the following is not a key activity of an operations manager?

a. translating market knowledge into goods, services, and processes

b. continually learning and adapting to global and environmental changes

c. managing cash flows and strategic investments

d. exploiting technology to improve productivity

Question 6

3 out of 3 points

Service management skills would include all of the following except

a. accounting and finance

b. knowledge and technical expertise about operations

c. marketing and cross-selling

d. human interaction

Question 7

3 out of 3 points

Which one of the following is not an example of biztainment?

a. iPhone applications

b. automobile leasing

c. product demonstrations

d. virtual factory tours

Question 8

3 out of 3 points

The following terms — interchangeability of parts, division of labor, highly repetitive tasks — best relate to a focus on

a. quality

b. efficiency

c. quality

d. time

Question 9

3 out of 3 points

The quality revolution is most related to

a. continuous improvement

b. mass production

c. time-based competition

d. service

Question 10

3 out of 3 points

Which of the following is not a current challenge to OM?

a. globalization

b. technology

c. quality

d. mass production

Question 11

3 out of 3 points

A customer benefit package (CBP) includes

a. only core offerings

b. only peripheral offerings

c. either core or peripheral offerings but not both

d. both core offerings as well as peripheral offerings

Question 12

0 out of 3 points

Which is generally related to service operations?

a. tangible product

b. need for flexible capacity

c. separation of production from consumption

d. large amount of inventory

Question 13

3 out of 3 points

The three issues that are at the core of operations management include all of the following except

a. cost

b. quality

c. utilization

d. efficiency

Question 14

3 out of 3 points

Which of the following would be the lowest in goods content and highest in service content?

a. fast food restaurant

b. attending a theater production

c. getting an oil change for your car

d. filling a medical prescription

Question 15

3 out of 3 points

Computer software would be an example of

a. an intangible good

b. a nondurable good

c. a service

d. a value creation process

Question 16

3 out of 3 points

From the pre- and post-service view of a value chain, goods and services design, contract negotiation and consulting services would be considered

a. pre-production services

b. production processes

c. post-production services

d. value creation

Question 17

3 out of 3 points

____ is the process of managing information, services and physical goods to insure their availability at the right place, at the right time, at the right cost and at the right quantity, with the highest attention given to quality.

a. Preproduction service

b. Value proposition

c. Operational structure

d. Value chain integration

Question 18

0 out of 3 points

In the value chain model for a hospital, patients, drugs and staff would be considered

a. suppliers

b. inputs

c. processes

d. outputs

Question 19

3 out of 3 points

Outsourcing is

a. the same as offshoring

b. the opposite of vertical integration

c. the opposite of backward integration

d. the same as diversifying

Question 20

3 out of 3 points

The first, second, and third waves of outsourcing experienced by the U.S. are

a. goods-producing jobs, simple service work, skilled knowledge work

b. simple service work, goods-producing jobs, skilled knowledge work

c. simple service work, skilled knowledge work, goods-producing jobs

d. skilled knowledge work, simple service work, goods-producing jobs

 Question 21

0 out of 3 points

A competitively dominant customer experience is often called a

a. perceived benefit

b. preemptive strike

c. moment of truth

d. value proposition

Question 22

3 out of 3 points

For a restaurant, order-taking, bill payment and home delivery would be considered

a. services

b. inputs

c. processes

d. outputs

Question 23

3 out of 3 points

The United States has experienced three waves of outsourcing. Which of the following is not one of the waves?

a. skilled knowledge work

b. mass customization

c. simple service work

d. goods-producing jobs

Question 24

0 out of 3 points

Which of the following is not a component of a value chain?

a. goods and services

b. information

c. sources of labor

d. financial transactions

Question 25

3 out of 3 points

Operational structure of the value chain deals with

a. management hierarchy

b. vertical integration

c. configuration of resources

d. culture

Question 26

3 out of 3 points

Which of the following is not normally considered a variable cost?

a. labor

b. transportation

c. equipment lease

d. material

Question 27

3 out of 3 points

When break-even analysis is applied to an outsourcing decision, the breakeven quantity is

a. the ratio of fixed costs to the difference between variable outsourcing cost and variable in-house production cost

b. the ratio of the difference between variable outsourcing cost and variable in-house production cost to fixed costs

c. the product of the variable costs times the fixed costs

d. the product of the variable costs times the production quantity

Question 28

0 out of 3 points

A company has two alternatives for meeting a customer requirement for 9,000 units of a specialty molding. If done in-house, fixed cost would be $350,000, with variable cost at $30 per unit. If outsourced, the cost is $80 per unit. Determine the breakeven point and determine if they should make the item in-house or outsource it.

a. breakeven point = 7,000 units; outsource

b. breakeven point = 7,000 units; make in-house

c. breakeven point = 11,667 units; outsource

d. breakeven point = 11,667 units; make in-house

Question 29

3 out of 3 points

“The perception of the benefits associated with a good, service, or bundle of goods and services in relation to what buyers are willing to pay for them” is the definition of

a. proportionality

b. competitiveness

c. value

d. equity

Question 30

0 out of 3 points

____ integration refers to acquiring capabilities at the front of the supply chain, whereas ____ integration refers to acquiring capabilities toward the back end of the supply chain.

a. Vertical, horizontal

b. Upward, downward

c. Forward, backward

d. Backward, forward

STRAYER BUS430 WEEK 3 QUIZ 2 LATEST 2016 JANUARY

Question 1

3 out of 3 points

Of the four performance perspectives of the balanced scorecard model, which is most relevant to operations managers?

a. financial

b. customer

c. innovation and learning

d. internal

Question 2

3 out of 3 points

Which of the following would be an example of an innovation and learning performance measure?

a. employee satisfaction

b. earnings per share

c. design flexibility

d. product-related litigation

Question 3

3 out of 3 points

In regard to the value chain model, efficiency, cost and cycle time would be most related to

a. suppliers

b. inputs

c. value creation processes

d. outputs and outcomes

Question 4

3 out of 3 points

The service-profit chain model

a. is based on a set of cause-and-effect linkages

b. is only focused on internal performance

c. was designed first for manufacturing organizations

d. is focused on equipment utilization

Question 5

3 out of 3 points

Of the four models of organizational performance, which two focus on the “big picture” of organizational performance rather than on operational-level framework?

a. Malcolm Baldrige National Quality Award Framework and the Value Chain model

b. Balanced Scorecard and the Service-Profit Chain

c. Malcolm Baldrige National Quality Award Framework and the Balanced Scorecard

d. Value Chain model and Service-Profit Chain

Question 6

3 out of 3 points

The number of patent applications and the number of improvement suggestions implemented relate best to which operational performance measure category?

a. financial

b. customer and market

c. innovation and learning

d. productivity

Question 7

3 out of 3 points

Which of the following would be a typical operational-level quality performance measure?

a. customer ratings of goods and services

b. customer retention

c. service representative courtesy

d. product recalls

Question 8

3 out of 3 points

Airline revenue per passenger mile and hotel revenue per full-time employee are examples of

a. reliability

b. value of loyal customer

c. sustainability

d. productivity

Question 9

3 out of 3 points

Interlinking is the quantitative modeling of cause-and-effect relationships between

a. internal performance criteria

b. external performance criteria

c. internal and external performance criteria

d. competing organizations’ performances

Question 10

3 out of 3 points

When Bill Gates stated that “Microsoft is always two years away from failure,” he was emphasizing the importance of

a. innovation and learning

b. productivity

c. design flexibility

d. speed

Question 11

3 out of 3 points

Employee satisfaction and other workforce-related measures fall into which perspective in the Balanced Scorecard?

a. Financial

b. Customer

c. Innovation and Learning

d. Internal

Question 12

3 out of 3 points

At a basic level, quality should be measured in three areas. Which of the following is not one of those areas?

a. goods

b. services

c. environment

d. employee

Question 13

3 out of 3 points

Which category of the Malcolm Baldrige National Quality Award examines how the organization fulfills its ethical, legal, and societal responsibilities, and supports its key communities?

a. leadership

b. Strategic Planning

c. Customer Focus

d. Results

Question 14

3 out of 3 points

Of the seven categories of the Malcolm Baldrige National Quality Award criteria, which is least relevant to an operations manager?

a. Leadership

b. Workforce Focus

c. Customer Focus

d. Measurement, Analysis and Knowledge Management

Question 15

3 out of 3 points

The triple bottom line (TBL or 3BL) refers to the measurement of sustainability in all of the following areas except

a. economic

b. social

c. technological

d. environmental

Question 16

0 out of 3 points

With regard to the three types of customer attributes in evaluating the quality of goods and services, those associated with having a meal in a restaurant such as taste of the food and courtesy of the server would best be classified as

a. search attributes

b. experience attributes

c. credence attributes

d. reflect attributes

Question 17

3 out of 3 points

A firm’s ability to achieve market and financial superiority over its competitors is called

a. Operations strategy

b. Strategic planning

c. Competitive advantage

d. Competitive priority

Question 18

3 out of 3 points

Requirements that are expected in a good or service are called

a. Order Qualifiers

b. Order Satisfiers

c. Order Exciters

d. Order winners

Question 19

3 out of 3 points

Which of the following does not describe how customers evaluate services in a manner that differs from the way they evaluate goods?

a. Customers rely on more information from personal sources

b. Customers perceive greater risks

c. Customers cannot form a priori expectations of expected service quality

d. Dissatisfaction often results from a customer’s inability to properly co-produce the service

Question 20

3 out of 3 points

The ____ of a firm defines the strengths that are unique to that organization.

a. strategy development

b., strategic mission

c. vision statement

d. core competencies

Question 21

3 out of 3 points

Which one of the following statements best represents McDonald’s approach to global business?

a. One brand cannot be all things to all people.

b. Extensive use of outside trainers

c. Using alternative technologies to make French fries

d. Use of primarily manual information systems

Question 22

3 out of 3 points

With regard to the three types of customer attributes in evaluating the quality of goods and services, those associated with the features of a new laptop computer such as processor speed and hard disk capacity would best be classified as

a. search attributes

b. experience attributes

c. credence attributes

d. reflect attributes

Question 23

3 out of 3 points

Considering the work force component of infrastructure, which term does not fit with the others in a service environment?

a. Customer contact skills

b. Cross-training

c. Task-oriented

d. Empowered

Question 24

3 out of 3 points

____ attributes are most likely to be experienced by the customer when using estate planning services.

a. Search attributes

b. Experience attributes

c. Credence attributes

d. Order winners

Question 25

3 out of 3 points

Professor Terry Hill has presented a four-loop framework for operations strategy through an iterative and integrated process. The initial loop is

a. Operations evaluates the implications of competitive priorities in terms of process choices and infrastructure

b. Operations determines if process choice decisions and capabilities are consistent with infrastructure capabilities

c. Operations input into corporate and marketing strategy

d. Ties together corporate strategy and marketing strategy

Question 26

3 out of 3 points

In time sequence, which of the following needs to be accomplished first?

a. Understand customer wants and needs

b. Design and deliver customer benefit package

c. Build and leverage operational capabilities

d. Hire creative engineers

Question 27

3 out of 3 points

With regard to the three types of attributes customers use in evaluating the quality of goods and services, a vacation would best be classified as high in

a. Search attributes

b. Experience attributes

c. Credence attributes

d. Competitive advantage attributes

Question 28

3 out of 3 points

Operations design choices include all of the following except

a. Operating plans and controls

b. Type of processes

c. Value chain integration and outsourcing

d. Inventory and service capacity

Question 29

3 out of 3 points

Families of goods or services having similar characteristics or methods of creation are called

a. Core competencies

b. Corporate strategy

c. Strategic business units

d. Functional strategy

Question 30

3 out of 3 points

In an automobile, which of the following would not be considered an order winner?

a. Self-parking capability

b. Voice-activated music system

c. Front-seat airbags

d. Collision-avoidance system

STRAYER BUS430 WEEK 4 QUIZ 3 LATEST 2016 JANUARY

Question 1

3 out of 3 points

Which of the following would not be included in a typical Customer Relationship Management System (CRM)?

a. market segmentation and analysis

b. effective complaint resolution

c. cross-selling goods and services

d. supply chain inventory management

Question 2

3 out of 3 points

According to the National Research Council, companies with computer-integrated manufacturing system experience have been able to

a. improve quality by a factor of ten

b. increase equipment utilization to 100 percent

c. decrease engineering design costs by up to 30 percent

d. reduce finished goods inventory by five percent

Question 3

3 out of 3 points

____ consist of two or more computer-controlled machines or robots linked by automated handling devices such as transfer machines, conveyors and transport systems.

a. Computer-Aided Design/Computer-Aided Engineering (CAD/CAE)

b. Computer-Aided Manufacturing (CAM)

c. Enterprise Resource Planning (ERP)

d. Flexible Manufacturing Systems (FMS)

Question 4

3 out of 3 points

Regarding industrial robots, which choice is not correct?

a. ability to test manufacturing products before they physically exist

b. can be taught

c. can be used with hazardous material

d. can be used in brain surgery

Question 5

3 out of 3 points

Which of the following enables engineers to design, analyze, test, simulate, and “manufacture” products before they physically exist?

a. CNC

b. CAD/CAE

c. CIM

d. CAM          

Question 6

3 out of 3 points

Computer integrated manufacturing systems result in all of the following EXCEPT:

a. Flexible manufacturing systems 

b. Inquiry processing 

c. Agile manufacturing 

d. Total quality management

Question 7

3 out of 3 points

Which of the following would not be an activity a return facilitator handles?

a. recommending a new supplier

b. repairing the manufactured good

c. requesting money back for a customer

d. invoking the service guarantee

Question 8

3 out of 3 points

CRM helps firms gain competitive advantage by all of the following except

a. providing real-time transaction processing

b. segmenting markets

c. tracking sales trends and advertising effectiveness

d. identifying which customers should be the focus of targeted marketing initiatives

Question 9

3 out of 3 points

The dot.com company WebVan focused on

a. grooming pets in customers’ driveways

b. customers ordering their groceries on-line.

c. installing/repairing residential wireless networks

d. providing door-to-door medical diagnoses

Question 10

3 out of 3 points

Infinite scalability is most related to

a. high variable cost

b. high fixed cost

c. high scalability

d. low scalability

Question 11

3 out of 3 points

Database systems, artificial intelligence programs and voice-recognition software are examples of

a. hard technology

b. soft technology

c. computer numerical control

d. integrated operating systems

Question 12

3 out of 3 points

Information technology has significantly affected health care. Which of the following is not an outcome?

a. Cost reduction

b. Revenue enhancement

c. Faster exchange of handwritten charts between physicians and nurses

d. Improved clinical efficiency and patient care

Question 13

3 out of 3 points

All organizations face common issues regarding technology. Which item below does not belong on the list of issues?

a. The right technology must be selected for the goods that are produced.

b. Robots must be programmed to operate the equipment.

c. Work must be scheduled to meet shipping commitments/customer promise dates.

d. Quality must be ensured

Question 14

0 out of 3 points

Filing your individual federal tax returns would best be described as what type of value chain?

a. B2B

b. C2G

c. C2C

d. G2G

Question 15

3 out of 3 points

All of the following are benefits of adopting technology except

a. improve/increase productivity and quality

b. integrate supply and value chain players

c. raise world standard of living

d. easier to protect employees’ and customers’ privacy

STRAYER BUS430 WEEK 5 QUIZ 4 LATEST 2016 JANUARY

Question 1

3 out of 3 points

Which of the following is not supported by Japan’s Genichi Taguchi?

a. optimizing tolerances

b. goal post model

c. quadratic loss function

d. monetary expression of variation

Question 2

3 out of 3 points

Which of the following steps is not the same for both goods and services?

a. detailed goods, services and process design

b. Customer Benefit Package design and configuration

c. market introduction/deployment

d. marketplace evaluation

Question 3

3 out of 3 points

Which of the following is not included in a failure-mode-and-effects analysis (FMEA)?

A. Impact

B. Probability

C. Detection

D. Risk value

E. All of these are included

Question 4

3 out of 3 points

In a design specification 25 ± 1.5, the value 25 is called the ____, while ± 1.5 is called the ____.

a. nominal, reliability

b. average, tolerance

c. average, nominal

d. nominal, tolerance

Question 5

3 out of 3 points

A system design consisting of several parallel components that function independently of each other and where the system fails only if all the parallel components fail is an example of

a. simplification

b. redundancy

c. deployment

d. sustainability

Question 6

3 out of 3 points

The process by which a model is constructed to test a good’s physical properties or use under actual operating conditions is called

a. Quality Function Deployment

b. Value engineering

c. Detailed product design

d. Prototype testing

Question 7

3 out of 3 points

In design specification terminology, permissible variation is called

a. normal

b. buffer

c. tolerance

d. leeway

Question 8

3 out of 3 points

A bank provides four sequential services to its customers. Over the last quarter, the reliability of each of these services was 92%, 97%, 95% and 90%. What is their overall reliability?

a. 0.9700

b. 0.9350

c. 0.2370

d. 0.7630

e. 0.7230

Question 9

3 out of 3 points

Which of the following is not a principal issue in service encounter design?

a. facility location

b. customer contact behavior and skills

c. service provider selection, development and empowerment

d. service recovery and guarantees

Question 10

3 out of 3 points

Objectives of service guarantees include all of the following except

a. increasing brand image

b. reducing customer risk

c. forcing operational improvement

d. allowing reduced pricing

Question 11

3 out of 3 points

Which of the following is not one of the six customer attributes that impact the design and configuration of a customer benefit package?

a. time

b. Information

c. exchange

d. reliability

Question 12

3 out of 3 points

Prior to designing and configuring a customer benefit package, a firm should understand and develop its ____.

a. detailed goods, services and process design

b. process and service encounter design

c. strategic mission and competitive priorities

d. marketplace evaluation

Question 13

3 out of 3 points

Which of the following is not a principal dimension of a servicescape?

a. spatial layout and functionality

b. signs, symbols and artifacts

c. facility location

d. ambient conditions

Question 14

0 out of 3 points

A(n) ____ is a promise to reward and compensate a customer if a service upset occurs.

a. service guarantee

b. customer contact requirement

c. service recovery

d. empowerment

Question 15

3 out of 3 points

Which of the following is not a principal dimension of the servicescape?

a. Ambient condition

b. Process and job design

c. Spatial layout and functionality

d. Signs, symbols and artifacts

Question 16

3 out of 3 points

A process map (flowchart)

a. Is boundary-less

b. Does not include information flow

c. Is often used as a baseline to describe how a process is performed

d. Must include a line of customer visibility

Question 17

3 out of 3 points

A manufacturing firm that produces a standardized product, not made of discrete parts, with little-to-no customization, with high demand, is most likely to use this type of process.

a. project

b. job shop

c. flow shop

d. continuous flow

Question 18

3 out of 3 points

Which one of the following best describes reengineering?

a. Radical redesign

b. Incremental, continuous improvement

c. Engineering-based value analysis

d. Repeatability

Question 19

3 out of 3 points

What type of process would a paper mill most likely use?

a. Project

b. Job shop

c. Flow shop process

d. Continuous flow process

Question 20

3 out of 3 points

Ships, weddings and estate planning are examples of ____ goods and services

a. Make-to-order

b. Assemble-to-order

c. Make-to-stock

d. Continuous flow

Question 21

3 out of 3 points

The terms, “general purpose equipment,” “flexible and capable of customizing work” and “wide variety of goods or services” best relate to

a. Projects

b. Job shops

c. Flow shop processes

d. Continuous flow processes

Question 22

3 out of 3 points

____ offer customers broad freedom to select the pathways that are best suited for their immediate needs and wants from many possible pathways through the service delivery system.

a. Provider-routed pathways

b. Customer-routed pathways

c. Highly repeatable service encounter activity sequences

d. ATMs

Question 23

0 out of 3 points

During which phase of a product’s life cycle does low unit cost become a top competitive priority?

a. Priority

b. Growth

c. Maturity

d. Decline

Question 24

3 out of 3 points

A(n) ____ is a group of ____ needed to create and deliver an intermediate or final output.

a. Process; value chains

b. Activity; tasks

c. Task; activities

d. Activity; processes

Question 25

3 out of 3 points

Using the Service Positioning Matrix, a limited number of customer pathways and highly repeatable service encounter activity sequences would best relate to

a. Being below the diagonal

b. Continuous flow

c. Customer routed

d. Provider routed

Question 26

3 out of 3 points

The work activity that effectively limits throughput of a process is called a ____.

a. Process boundary

b. Make-to-order

c. Bottleneck

d. Throughput

Question 27

0 out of 3 points

Which of the following is not a major activity in designing a goods-producing or service-providing process?

a. Define the purpose and objectives of the process.

b. Create a detailed process or value stream map that baselines current performance.

c. Use the product life cycle for each good or service to create a future state process map.

d. Select the appropriate equipment and technology

Question 28

0 out of 3 points

The average number of entities completed per unit time — the output rate — from a process is called ____.

a. Utilization

b. Throughput

c. Service rate

d. Work–in-process

Question 29

3 out of 3 points

Marketing Product Characteristics/Decisions for the Product-Process Matrix include all the following except

a. Demand volume

b. Degree of customization

c. Pathways

d. Type of good

Question 30

3 out of 3 points

Which is the correct order of hierarchy?

A.  Activity, task, process, value chain

B. Value chain, process, task, activity

C. Process, value chain, activity, task

D. Value chain, process, activity, task

STRAYER BUS430 WEEK 6 QUIZ 5 LATEST 2016 JANUARY

Question 1

3 out of 3 points

The determination of specific job tasks and responsibilities is called ____.

 a. Job design

b. Ergonomics

c. Job enlargement

d. Job enrichment

Question 2

3 out of 3 points

A ____ layout consists of a functional grouping of equipment or activities that do similar work.

a. Product

b. Process

c. Cellular

d. Fixed position

Question 3

3 out of 3 points

Which of the following is not a common approach for designing process layouts?

a. CRAFT

b. ALDEP

c. NIOSH

d. CORELAP

Question 4

0 out of 3 points

Which type of layout is best for high volumes of demand with few if any setups/changeovers?

a. Product

b. Process

c. Cellular

d. Fixed position

Question 5

3 out of 3 points

A(n) ____ performs entire jobs rather than specialized, assembly line work.

a. Virtual team

b. Self-managed team

c. Natural work team

d. Ergonomic team

Question 6

3 out of 3 points

For a given cycle time in line balancing, assembly-line efficiency can be increased by

a. Speeding the line

b. Slowing the line

c. Decreasing the number of work stations

d. Increasing the number of work stations

Question 7

3 out of 3 points

Assembly line balancing

a. Is a one-time activity.

b. Tries to minimize the production rate for a given number of work stations.

c. Tries to minimize the number of work stations for a given production rate.

d. Attempts to load work into early work stations.

Question 8

3 out of 3 points

Which one of the following fits best with process layout?

a. Skilled workers

b. Standardization

c. Specialized equipment

d. Little work-in-process inventories

Question 9

3 out of 3 points

All of the following are common objectives of layout studies except

a. Minimize delays in materials handling and customer movement

b. Minimize the number of workstations

c. Provide for good housekeeping and maintenance

d. Maintain flexibility

Question 10

3 out of 3 points

____ is vertical expansion of job duties to give the worker more responsibility.

a. Job enlargement

b. Job rotation

c. Job enrichment

d. Job design

Question 11

3 out of 3 points

The production of large goods such as airplanes is best accomplished using a ____ layout.

a. product

b. process

c. Cellular

d. Fixed position

Question 12

3 out of 3 points

An assembly line with 28 activities is to be balanced. The total amount of time required for all 28 activities is 39 minutes. The line will operate for 450 minutes per day. What must the cycle time be to achieve an output rate of 400 units/day?

a. 1.39 minutes

b. 11.54 minutes

c. 1.125 minutes

d. 0.89 minutes

Question 13

3 out of 3 points

____ set their own goals and inspect their own work, often hire their own replacements and prepare their own budgets.

a. Virtual teams

b. Enlarged teams

c. Socio-technical teams

d. Self-managed teams

Question 14

3 out of 3 points

The typical layout of facilities in a hospital would be an example of a ____ layout.

a. product

b. process

c. Cellular

d. Fixed position

Question 15

3 out of 3 points

A ____ layout is an arrangement based on the sequence of operations that are performed during the manufacturing of a good or the delivery of a service.

a. product

b. process

c. Cellular

d. Fixed position

Question 16

3 out of 3 points

Factors such as managers’ preferences, services and taxes, available transportation systems, banking services and environmental impacts would be most closely related to which level of the facility location hierarchy?

a. Global (National) location

b. Regional location

c. District or community location

d. Local site selection

Question 17

3 out of 3 points

The weights typically used in the center-of-gravity method are

a. Transportation costs

b. Distances

c. Volumes of goods

d. Times

Question 18

3 out of 3 points

The Supply Chain Operations Reference (SCOR) Model function that entails procuring goods and services to meet planned or actual demand is called ____.

a. Plan

b. Source

c. Make

d. Deliver

Question 19

3 out of 3 points

The Supply Chain Operations Reference (SCOR) Model function that entails all order management activities from processing customer orders to routing shipments, managing goods at distribution centers and invoicing the customer is called ____.

a. Return

b. Source

c. Make

d. Deliver

Question 20

3 out of 3 points

Which of the following is not a basic function of the Supply Chain Operations Reference (SCOR) model?

a. source

b. make

c. deliver

d. control

Question 21

3 out of 3 points

The metric “perfect order fulfillment” is often used to measure ____.

a. Delivery reliability

b. Responsiveness

c. Supply chain efficiency

d. Supply chain financial performance

Question 22

3 out of 3 points

Which one of the following is not directly related to a supply chain?

a. Distribution center

b. Inventory

c. Promotion/Advertising

d. Supplier

Question 23

3 out of 3 points

A(n) ____ seeks to balance capacity and demand, might use only a few large distribution centers, and minimize costs of routing products from factories to retail stores and customers.

a. Responsive supply chain

b. Efficient supply chain

c. Push system

d. Pull system

Question 24

3 out of 3 points

A firm that specializes in certain types of goods-producing activities, such as customized design, manufacturing, assembly, and packaging, and works for end users is called a ____.

a. Responsive supply chain

b. Contract manufacturer

c. Distribution center

d. Vendor-managed inventory supplier

Question 25

3 out of 3 points

A contract manufacturer can offer significant competitive advantages. Which one of the following is not an advantage of using a contract manufacturer?

a. Access to advanced manufacturing technologies

b. Faster product time-to-market

c. Lower costs from economies of scale

d. Standardized design

Question 26

3 out of 3 points

A push system

a. can adjust easily to poor forecasts

b. is more appropriate for make-to-order items

c. can reduce transportation costs by using full-truckload shipments

d. works best with variable sales patterns

Question 27

3 out of 3 points

The point in the supply chain that separates the push system from the pull system is called the

a. Reversal point

b. Push-pull boundary

c. Postponement site

d. Center of gravity

Question 28

3 out of 3 points

The center-of-gravity method takes all the following into account except

a. Location of facilities and markets

b. Demand

c. Transportation costs

d. Service objectives

Question 29

3 out of 3 points

Managing the flow of goods and materials from the customer backward through the supply chain is called

a. Reverse Logistics

b. The Pull System

c. The Push System

d. Response Management

Question 30

3 out of 3 points

____ is the process of delaying product customization until the product is closer to the customer at the end of a supply chain.

a. Postponement

b. Sourcing

c. Deferral

d. Multisite management