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Presentation/PPT
27/08/2022
PART 1: Write one (1) new Policy regarding Customer Service Expectations
The policy should be in relation in relation to 66 on Ernest. It will be a comprehensive policy (300-500 words) and will follow a standard format with heading listed below, which will include principles of quality customer service and consumer protection laws.
1. Develop a Vision Statement for 66 on Ernest.
This is the guiding principle that informs how your company seeks to interact with its customers. It is both a daily reminder and a goal to be aspired to. It should be simple and direct.
2. 66 on Ernest, Commitment to Customer Service
This may include the timing of service, quality of service, importance of complaint handling.
3. Set customer service goals in line with your vision.
These goals should provide quantifiable targets to address the customer service areas you identified as most important.
These may include:
Culture, Systems and processes, Service, Products, Customer service objectives, Complaint handling, Refunds, Value for Money
These can be presented in point form
PART 2: Design and Develop a Customer Feedback Form
This feedback form will relate to our restaurant 66 on Ernest, TAFE Brisbane Southbanks Training Restaurant. It will need to designed and developed to be given to customers at the conclusion of their dining experience.
It must be customer friendly (able to be completed in under 3 minutes), and attractive and extremely user friendly to the customer.
The feedback form will need to be designed and developed using a minimum of 5 pre-coded Likert responses to capture information regarding to the Bistros:
Food (Minimum 5 relevant questions)
Service (Minimum 5 relevant questions)
Environment (Minimum 3 relevant questions)
An area designated to other comments is also required
An area to capture Customer Name and Contact details (as an option for the customer)
PART 3: Design a Monitoring Form
Students are to design a monitoring form that will be used to capture information received by the Feedback Form designed in PART 2.
The form needs to correlate with the feedback form designed previously in PART 2 by the student, so that information can be viewed in a snapshot on one (1) page.
PART 4: Design a Staff Communication Form
That tracks informal staff communication of the new policy.
Describe how you would communicate the new policy informally to staff and ensure this communication is documented. You need to be able to track the staff name, the message being communicated, the date it was communicated and a place for signing for both the staff member and manager responsible for the information conveyed. This needs to be user friendly and well set out for ease of use.
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The writer is very fast, professional and responded to the review request fast also. Thank you.
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