The writer is very fast, professional and responded to the review request fast also. Thank you.
Presentation/PPT
27/08/2022
Complete all Questions
1.
Carefully describe the below process in English (10 marks)
2.
Model the following process using BPMN (you may use signavio or draw it freehand if you use signavio make sure you paste the png file in to the exam word document that you submit – keep the signavio file link available to send to the lecturer if needed).(20 marks)
If a tenant is evicted because of damages to the premises, a process needs to be started by the tribunal in order to hold a hearing to assess the amount of compensation the tenant owes the owner of the premises. This process starts when a cashier of the tribunal receives a request for compensation from the owner. The cashier then retrieves the file for those particular premises and checks that both the request is acceptable for filing, and compliant with the description of the premises on file. Setting a hearing date incurs fees to the owner. It may be that the owner has already paid the fees with the request, in which case the cashier allocates a hearing date and the process completes. It may be that additional fees are required, but the owner has already paid also those fees. In this case the cashier generates a receipt for the additional fees and proceeds with allocating the hearing date. Finally, if the owner has not paid the required fees, the cashier produces a fees notice and waits for the owner to pay the fees before reassessing the document compliance.
3.
Describe the Dice Game including how it is run.
In 300 words or less describe what you have learnt from the dice game concerning:
a)
Variability within a process
b)
Interdependence between process activities
c)
The influence of the system bottleneck on systems performance
Use an example of a law courts process to support your answers. (20 marks)
4.
Resource utilization is a common measure of performance in measuring process performance process resources (IT or people for example) are expected to have a high degree of resource or capacity utilization idle time is expected to be minimized. How might this local measure of performance restrict overall performance? What is a better performance measure assuming that critical bottleneck constraint can be identified? How might you use this knowledge to manage resource utilization? (10 marks)
5.
Describe the difference between a functional measure of performance and a process measure of performance give an example of each. Explain from a TOC perspective the difference between each.
(10 marks)
6.
Describe the SIPOC diagram and its main purpose. Draw a simple SIPOC diagram for a restaurant assume the focus is on customer satisfaction and improving service to customers at the restaurant. Various type of customers include Business, couples, families and elderly couples. (10 marks)
7.
Explain the role of the Process Manager – how does this differ from traditional BPR thinking. (10 marks)
8.
Describe Porter’s Value Chain model. Give examples of computer systems that might support each component. (10 marks)
9.
Describe what the aims of a process architecture should be and why it is important to have a defined architecture. What is meant by an organizations operating model and how does it relate to the process architecture. Use an industry example. (10 marks)
10.
How can organizations use reference models like ITIL, SCOR, eTOM etc to initiate process improvement and to define their business processes. Why is adoption of a reference model not always the right choice? What should companies be careful of? (10 marks)
11.
In 500 words or less describe how IT services Management (ITSM) and how ITSM can help transition an organization along the Gartner IT Delivery maturity model? (20 marks)
12.
In 500 words or less describe how the Theory of Constraints can add benefits to process improvement projects at a strategic level and at a tactical level. What additional benefits does TOC provide to Lean and Six Sigma approaches? (20 marks)
END of test
Read less
The writer is very fast, professional and responded to the review request fast also. Thank you.
Delivering a high-quality product at a reasonable price is not enough anymore.
That’s why we have developed 5 beneficial guarantees that will make your experience with our service enjoyable, easy, and safe.
You have to be 100% sure of the quality of your product to give a money-back guarantee. This describes us perfectly. Make sure that this guarantee is totally transparent.
Read moreEach paper is composed from scratch, according to your instructions. It is then checked by our plagiarism-detection software. There is no gap where plagiarism could squeeze in.
Read moreThanks to our free revisions, there is no way for you to be unsatisfied. We will work on your paper until you are completely happy with the result.
Read moreYour email is safe, as we store it according to international data protection rules. Your bank details are secure, as we use only reliable payment systems.
Read moreBy sending us your money, you buy the service we provide. Check out our terms and conditions if you prefer business talks to be laid out in official language.
Read more