Identify an important problem around a school, church, or volunteer group, and define a suitable Six Sigma project. Outline of a project charter and…

1. Identify an important problem around a school, church, or volunteer group, and define a suitable Six Sigma project. Outline of a project charter and identify the important CTQs. (30 points)

2. Provide a SIPOC diagram that identifies the suppliers, inputs, processes, outputs, and customers that defines the boundaries of the project you identified in question one. (20 points)

3. You are asked by the owner of a local hotel chain to develop a customer satisfaction survey to determine the percentage of customers who are dissatisfied with service. In the past year, 20,000 customers were serviced. The owner desires a 95 percent level of confidence with an allowable statistical error of ±0.01. From past estimates, she believes that about 3.5 percent of customers have expressed dissatisfaction. What sample size should you use for this survey? Explain your answer. After the calculation, provide a brief explanation of which of the five key dimensions of service quality — reliability, assurance, tangibles, empathy, or responsiveness — should be emphasized in the satisfaction survey. Why? (20 points)

4. A manager at SmallBell, a small telephone company, wants to determine how long service technicians need to perform a certain repair. In the past, an almost identical repair required 22.75 minutes, with a standard deviation of 0.3 minutes. Compute the sample size of times needing to be collected to ensure that they can be 90 percent confident of correctly estimating the repair time if the manager is willing to tolerate an error rate of 0.04. Explain your answer. (10 points) 

5. Develop cause-and-effect diagrams for the following problems. Choose two of the four examples (you will need to submit two diagrams). (20 points)

a. A poor grade on an exam

b. No job offers

c. Late for work or school

d. A flat tire

Show more

Calculate Your Essay Price
(550 words)

Approximate price: $22

Calculate the price of your order

550 words
We'll send you the first draft for approval by September 11, 2018 at 10:52 AM
Total price:
$26
The price is based on these factors:
Academic level
Number of pages
Urgency
Basic features
  • Free title page and bibliography
  • Unlimited revisions
  • Plagiarism-free guarantee
  • Money-back guarantee
  • 24/7 support
On-demand options
  • Writer’s samples
  • Part-by-part delivery
  • Overnight delivery
  • Copies of used sources
  • Expert Proofreading
Paper format
  • 275 words per page
  • 12 pt Arial/Times New Roman
  • Double line spacing
  • Any citation style (APA, MLA, Chicago/Turabian, Harvard)

Our guarantees

Delivering a high-quality product at a reasonable price is not enough anymore.
That’s why we have developed 5 beneficial guarantees that will make your experience with our service enjoyable, easy, and safe.

Money-back guarantee

You have to be 100% sure of the quality of your product to give a money-back guarantee. This describes us perfectly. Make sure that this guarantee is totally transparent.

Read more

Zero-plagiarism guarantee

Each paper is composed from scratch, according to your instructions. It is then checked by our plagiarism-detection software. There is no gap where plagiarism could squeeze in.

Read more

Free-revision policy

Thanks to our free revisions, there is no way for you to be unsatisfied. We will work on your paper until you are completely happy with the result.

Read more

Privacy policy

Your email is safe, as we store it according to international data protection rules. Your bank details are secure, as we use only reliable payment systems.

Read more

Fair-cooperation guarantee

By sending us your money, you buy the service we provide. Check out our terms and conditions if you prefer business talks to be laid out in official language.

Read more