MGT 500 FINAL EXAM PART 1 & 2

Question 1

 Shirley works in the human resource department at Turtle Shells, Inc. She believes she is seeing an increase in drinking problems among the workforce. She thinks she needs to investigate further. She is at what stage of the managerial decision making process?

Answer

Diagnosis and analysis of causes

Development of alternatives

Recognition of decision requirement

Evaluation and feedback

Selection of desired alternatives

Question 2

People with a(n) ____ style usually are concerned with the personal development of others and may make decisions that help others achieve their goals.

Answer

classical

analytic

logical

behavioral

conceptual

Question 3

 ____ has the highest possibility of failure.

Answer

The condition of certainty

The condition of ambiguity

The condition of uncertainty

The condition of risk

Question 4

 Programmed decisions are made in response to ____ organizational problems.

Answer

unusual

recurring

significant

minor

unique

Question 5

 ____ refers to the process of identifying problems and then resolving them.

Answer

Organizing

Controlling

Decision-making

Planning

Leading

Question 6

____ departments include all of those that provide specialized skills in support of ____ departments.

Answer

Line; staff

Staff; line

Primary; functional

Functional; primary

Line; functional

Question 7

 ____ are brought together as a formal department in the organization.

Answer

Cross-functional teams

Permanent teams

Formal teams

Ad-hoc teams

Task teams

Question 8

 ____ refers to a clearly defined line of authority in the organization that includes all employees.

Answer

Scalar principle

Unity of command

Work specialization

Division of labor

Span of management

Question 9

 ____ means that each employee is held accountable to only one supervisor.

Answer

Scalar principle

Unity of command

Work specialization

Division of labor

Span of management

Question 10

 Which of the following is the basis for grouping positions into departments and departments into the total organization?

Answer

Departmentalization

Centralization

Decentralization

Formalization

Specialization

Question 11

 Today’s most successful companies are including ____ directly in the product and service development process.

Answer

employees

internal buyers

competitors

customers

Question 12

 Which of the following refers to the generation of novel solutions to perceived problems?

Answer

Problem solving

Organizational development

Creativity

Brainstorming

Perceived solution

Question 13

 Organizational development specialists identify three distinct steps for achieving behavioral and attitudinal changes. These are

Answer

freezing, changing, and intervention.

unfreezing, change agent, and freezing.

unfreezing, changing, and refreezing.

intervention, refreezing, and change agent.

Question 14

 ____ change is a change in the organization’s product or service outputs.

Answer

Technology

Product

Entrepreneurship

Creative

Incremental

Question 15

Organizational development can help managers address problems such as merger/acquisitions, conflict management, and ____.

Answer

cultural changes

force field analysis

organizational productivity

organizational decline/revitalization

Question 16

One of the most dangerous performance evaluation errors is ____, which places an employee into a class or category based on one or a few traits or characteristics.

Answer

Homogeneity

The halo effect

Stereotyping

Diversion

Leniency

Question 17

 ____ has led to the elimination of many positions in organizations.

Answer

Globalization

Insourcing

Differentiation

Restructuring

Question 18

The process of observing and evaluating an employee’s performance, recording the assessment, and providing feedback to the employee is referred to as

Answer

orientation training

classroom training

a paper-and-pencil test

performance appraisal

Question 19

Which of the following is a device for collecting information about an applicant’s education, previous job experience, and other background characteristics?

Answer

Employment test

An assessment center

An application form

An affirmative action form

A Privacy form

Question 20

 The ____ prohibits discrimination against qualified individuals by employers for a demand of “reasonable accommodation.”

Answer

Civil Rights Act

American with Disabilities Act

Vocational Rehabilitation Act

Family and Medical Leave Act

Equal Pay Act

Question 21

 Which workforce generation category is characterized as ambitious but lacking loyalty to the organization?

Answer

Generation X

Generation Y

Baby boomers

Teeny bopper

Generation A

Question 22

Which of the following prohibits discrimination on the basis of race, color, religion, national origin, and sex?

Answer

Age Discrimination in Employment Act

Title VII of the Civil Rights Act of 1964

Equal Pay Act of 1963

Americans with Disabilities Act

Title VIII of the Civil Rights Act Amendment of 1972

Question 23

Which of the following is an invisible barrier that separates women and minorities from top management positions?

Answer

The barrier to entry

Affirmative action

Equal opportunity

The glass ceiling

The glass wall

Question 24

Which of the following refers to special training to help people identify their own cultural boundaries, prejudices, and stereotypes and to develop the skills for managing and working in a diverse workplace?

Answer

Globalization training

Human resource training

Cultural training

Diversity training

Empathy training

Question 25

 Which is the highest level of sexual harassment?

Answer

Generalized

Inappropriate/offensive

Sexual crimes

Solicitation with promise of reward

Coercion with threat of punishment

MGT 500 FINAL EXAM PART 2

Question 1

 Which of the following refers to the tendency to see one’s own personal traits in other people?

Answer

Perceptual defense

Projection

Stereotyping

The halo effect

Figure-ground

Question 2

 Which of the following is the tendency to assign an individual to a group or broad category and then to attribute widely held generalizations about the group to the individual?

Answer

Stereotyping

Projection

Figure-ground

The halo effect

Perceptual defense

Question 3

 ____ is considered by many employees to be the most effective work-life practice.

Answer

Daily flextime

Offsite childcare

Work from home network

Telecommunication

Reduced work schedule

Question 4

 Which of the following describes the last step in the perception process?

Answer

Observing information

Screening the information

Selecting what to process

Organizing the selected data into patterns

Transmitting the observed information

Question 5

 The key assumption of Hersey and Blanchard’s situational theory is that subordinates vary in their

Answer

readiness level.

satisfaction level.

level of commitment.

level of security.

Question 6

 In general, research has found a(n) ____ relationship between personal traits and leader success.

Answer

strong

weak

positive

negative

inverse

Question 7

 Which of the following types of leader is one who has the ability to motivate subordinates to transcend their expected performance?

Answer

Transactional

Charismatic

Traditional

Supportive

Team

Question 8

Two leadership styles used by Fiedler in his contingency theory were

Answer

employee-centered and job-centered.

consideration and initiating structure.

concern for people and concern for production.

relationship-oriented and task-oriented.

employee-oriented and relations-oriented.

Question 9

 Which of the following refers to the degree to which an employee performs a total job with a recognizable beginning and ending?

Answer

Task complexity

Task identity

Task significance

Task structure

None of these

Question 10

 According to Maslow, the highest order needs are

Answer

self-actualization needs.

physiological needs.

esteem needs.

belongingness needs.

safety needs

Question 11

 Alderfer referred to the needs for physical well being as ____ needs.

Answer

physiological

existence

belongingness

relatedness

growth

Question 12

 ____ describe the most basic human physical needs, including food, water and oxygen.

Answer

Self-actualization needs

Physiological needs

Esteem needs 

Belongingness needs

Safety needs

Question 13

 ____ focus on employee learning of desired work behaviors.

Answer

Contingency theories

Situational theories

Content theories

Process theories

Reinforcement theories

Question 14

 What are the key elements of communication?

Answer

Encoding, message, and feedback

Encoding, noise, and symbols

Message, circuit, and decoding

Feedback, message, and perception

Feedback, circuit, and perception

Question 15

 Communication is defined by the text as the process by which information is

Answer

shared.

exchanged and understood by two or more people, usually with the intent to motivate or influence behavior.

received.

transmitted to others.

stored.

Question 16

Which of these is the richest medium for communication?

Answer

Telephone conversations

Face to face contact

Electronic media

Written media

Voice mail

Question 17

 The grapevine is an important means of communication that exists in companies. Most of the information passed through the grapevine is

Answer

personal information.

vicious gossip.

business-related.

destructive because it is not accurate.

Question 18

 ____ is the extent to which team members are attracted to the team and motivated to remain in it.

Answer

Norming

Commitment

Caring

Cohesiveness

Question 19

 ____ is a role in which the individual provides support for team members’ emotional needs.

Answer

A task specialist role

A dual role

A nonparticipator role

A socioemotional role

Question 20

 ____ is a collaborative approach to negotiation that is based on a win-win assumption, whereby the parties want to come up with a creative solution that benefits both sides of the conflict.

Answer

BATNA

A bargaining zone

Mediation

Integrative negotiation

Distributive negotiation

Question 21

 There are two types of roles that emerge in teams. They are the ____ role and the ____ role.

Answer

task specialist, socioeconomic

generalists, socioeconomic

task specialist, socioemotional

generalists, socioemotional

socioemotional, socioeconomic

Question 22

 Which of the following is a ratio that measures the firm’s internal performance with respect to key activities defined by management?

Answer

A liquidity ratio

An activity ratio

Return on total assets

A current ratio

Profit margin on sales

Question 23

____ indicators focus on production and operating statistics.

Answer

Financial performance

Business process

Critical success

Potential for learning and growth

Performance measurement

Question 24

Which of the following is a control system that measures performance in terms of after-tax profits minus the cost of capital invested in tangible assets?

Answer

Open-book management

Economic value-added system

Activity-based costing

Inappropriate control system

Question 25

 The ____ offers some indication of the degree to which various countries are open regarding economic matters.

Answer

Opacity Index

Economic Index

Clarity Index

National Index

Foreign Economy Index