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In the discussion we explored how e-commerce can build customer relationships. For this assignment, we will focus on building a loyal customer base and a product identity. This is also known as branding. Branding is the use of a name, symbol or design to give a product a unique identity. The “Golden Arches” of McDonald’s or the “Leaper” on a Jaguar are great examples of branding by symbols.
Branding can lead to enhanced customer relationships because the customer can easily identify with a product. The brand might have a “status” associated with it, such as Ralph Lauren and having a polo pony on your shirt. Customers view a brand as an essential element of a product and branding can add value to a product. Customers attach meaning to brands and develop brand relationships.
For this assignment you will need to describe how you would build a brand and enhance customer relations. For your plan, you will need to include the following:
Below are guidelines for writing your paper:
Your paper should be at least 2 pages long and include at least 2 scholarly references
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