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Presentation/PPT
27/08/2022
INTRODUCTION OF OPM, PRODUCTS, AND PRODUCTIVITY
Case Assignment
Part I
Read the Wikipedia overview of Adobe Systems. (Note: Wikipedia isn’t usually considered a scholarly source, but the contents of this page are satisfactory for the purposes of this Case. You may search the Web for additional sources of information about the company if you like, but it is not necessary.)
Based upon your understanding of the Module 1 materials, answer the following questions:
Part II
Chez Louise is a high-end French restaurant serving dinner only, between 6 and 11 p.m. six nights per week (closed on Mondays). The restaurant was recently purchased by a national chain, and underwent a complete renovation. The renovation—which cost $1.6 million—expanded capacity, increased staff, added menu items, and changed the motif from Provençal rustic to Parisian chic. It also substantially increased menu prices.
The information below summarizes the state and activity of the business for the three months before the renovation, and for three months following its reopening. The figures are the monthly averages of the three-month periods. The parameters are as follows:
Settings/night: The average number of place settings, or places where a guest could sit at any given point in time. The dishes and flatware are, of course, replaced between guests. This number is averaged over time, because the tables can be rearranged to accommodate parties. It’s also not the same thing as seats, because bench seating can accommodate more or fewer guests, depending upon conditions.
Guests/night: The average number of guests served between opening and closing, per night.
Returns/night: The average number of guests (per night) who have patronized the restaurant at least once in the previous month. This is determined from credit card records.
Income/night: The average total payments received from guests, minus operating expenses, per night.
Here are the operations numbers.
Before renovation
After renovation
Settings/night
10
25
Guests/night
20
55
Returns/night
1
3
Income/night
1000
3200
Calculate the following productivity numbers. Show your work.
Productivity units
Before renovation
After renovation
Gain (%)
Guests per setting
Returns per setting
Income per setting
Which of the gains would you consider most important? Least important? Why?
Assignment Expectations
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