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BUS 430: Introduction to Supply Chain
Week 1 Discussion
Introduce yourself to your peers by sharing something unique about your background. Explain how you expect this course will help you move forward in your current or future career.
From the Zappos articles, evaluate the different way(s) that Zappos creates a superior customer service experience. Describe how operations and management activities impact the management of goods and services that Zappos provides.
Compare the customer service experience at Zappos with the service provided at a store you shop from often, and highlight the differences in how the customer service is best delivered.
Be sure to respond to at least one of your classmates’ posts.
Week 2 Discussion
Please view, read, and comprehend the Goods vs. Services Continuum [PDF] and then use it to respond to the following:
Week 3 Discussion
Please respond to the following:
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