Unit 7 DB: The Cincinnati Water Works The Cincinnati Water Works (CWW) serves approximately 1 million customers. Its billing system allows customer service representatives (CSRs) to retrieve informati
Unit 7 DB: The Cincinnati Water Works The Cincinnati Water Works (CWW) serves approximately 1 million customers. Its billing system allows customer service representatives (CSRs) to retrieve information from customer accounts quickly using almost any piece of data such as customer name, address, phone number, social security number, and so on. Besides a customer’s account history, the system contains everything that was said in a […]