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KLM Airlines Chapter 8
Obviously, you must read the case in its entirety. But, also read the chapter as well. The case requires “short answer” responses to 4 questions. A “short answer” response is a minimum of 6 good sentences. Remember that in addition to applying the knowledge you gained from the readings, this is a writing assignment. To receive full credit for this case assignment, you are expected to cite at least two scholarly sources to support your opinion or assertions.
Pearlson, K., Saunders, C., Galletta, D. (2016). Managing and Using Information Systems: A Strategic Approach, 6th ed. Burlington, MA: Wiley ISBN: 9781119244288
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