What specific factors influenced laverne? how could laverne have

 

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Case Study – Raising the Performance Bar
Read the Case Study at the end of Chapter 7 entitled Raising the Performance Bar (on page 254).  Answer the following questions.

1. Summarize the case study.  What specific factors influenced Laverne?

2.  How could Laverne have approached the supervisors differently?

3.  What specific steps should Laverne now take with each supervisor to ensure that he or she improves employee performance in each respective unit?

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