Writing an efficient business complaint letter

 

As the Vice President of Rochester Preferred Travel, you are upset with Premier Promos.

Premier is a catalog company that provides imprinted promotional products for companies. Your travel service was looking for something special to offer in promoting its cruise ship travel packages. Premier offered free samples of its promotional merchandise, under its “No Surprise” policy.

You asked yourself, “What can we lose?” and on January 11, you placed a telephone order for a number of samples. These included:

  • An insulated lunch sack
  • A portable power strip in a zippered case
  • A square-ended barrel bag with fanny pack
  • A deluxe canvas attaché case
  • Two colors of garment-dyed sweatshirts

All items were supposed to be free. But it seemed odd to you when they asked for your company’s credit card number. This was because Premier had promised to bill you only if you decided to keep these sample items.

When the items arrived, you were not pleased. You returned them all on January 21. You have a postal receipt showing the return. However, your February credit card statement showed a charge of $258.20 for the sample items. You called Premier in February and spoke to Virginia, who assured you that a credit would be made on your next statement. However, your March statement showed no credit. You called again and received a similar promise. It’s now April and no credit has been made. You realize that this situation is now too complicated for another telephone call, and you decide to write and demand action.

Based on your research and understanding of the scenario, create a document in Microsoft Word that is a draft of a complaint letter. Using search terms such as “writing” AND “business letter” or “complaint letter”, use INTERNET OR OTHER RESOURCES  

that will help you write the letter.

The complaint letter needs to be addressed to:

Ms. Arletta Sandusky, Customer Services, Premier Promos, 2445 Bermiss Road, Valdosta, GA 31602.

Your letter should include the following elements:

Calculate Your Essay Price
(550 words)

Approximate price: $22

Calculate the price of your order

550 words
We'll send you the first draft for approval by September 11, 2018 at 10:52 AM
Total price:
$26
The price is based on these factors:
Academic level
Number of pages
Urgency
Basic features
  • Free title page and bibliography
  • Unlimited revisions
  • Plagiarism-free guarantee
  • Money-back guarantee
  • 24/7 support
On-demand options
  • Writer’s samples
  • Part-by-part delivery
  • Overnight delivery
  • Copies of used sources
  • Expert Proofreading
Paper format
  • 275 words per page
  • 12 pt Arial/Times New Roman
  • Double line spacing
  • Any citation style (APA, MLA, Chicago/Turabian, Harvard)

Our guarantees

Delivering a high-quality product at a reasonable price is not enough anymore.
That’s why we have developed 5 beneficial guarantees that will make your experience with our service enjoyable, easy, and safe.

Money-back guarantee

You have to be 100% sure of the quality of your product to give a money-back guarantee. This describes us perfectly. Make sure that this guarantee is totally transparent.

Read more

Zero-plagiarism guarantee

Each paper is composed from scratch, according to your instructions. It is then checked by our plagiarism-detection software. There is no gap where plagiarism could squeeze in.

Read more

Free-revision policy

Thanks to our free revisions, there is no way for you to be unsatisfied. We will work on your paper until you are completely happy with the result.

Read more

Privacy policy

Your email is safe, as we store it according to international data protection rules. Your bank details are secure, as we use only reliable payment systems.

Read more

Fair-cooperation guarantee

By sending us your money, you buy the service we provide. Check out our terms and conditions if you prefer business talks to be laid out in official language.

Read more