IHP 604 Module Four Short Paper Guidelines and Rubric

Overview

For the purpose of this assignment, imagine that you are the chief quality of�cer for your healthcare organization. It is a Monday morning, and you have �ve issues to address (represented by

the �ve scenarios listed below) during your department meeting. At the department meeting, you will identify a problem-solving framework to address three of the scenarios and the internal

team needed to examine, investigate, and address each issue. You may select the three scenarios that seem more interesting or urgent to you.

1. The chief compliance of�cer at your organization has asked you if the small community clinic pharmacy that is a part of the organization is still maintaining uniform implementation of

narcotic dispensing and documentation procedures. There have been no issues over the last six months after a quality improvement initiative was implemented, but it still needs to be a

top priority for your department.

2. Over the weekend, a piece of a drill bit �ew off the drill and landed in the tibial tissue �eld during surgery. The surgeon closed the repair area without removing the drill bit piece. The

patient developed sepsis. You may want to review the focused professional practice evaluation standards from The Joint Commission.

3. The ongoing professional practice evaluation (OPPE) practices set by The Joint Commission for all healthcare providers in a medical practice facility were recently revised. Your

organization must determine if they need to make any process changes to meet the updated standards.

4. One of your organization’s facilities wants to use a security tag for newborns from time of birth to discharge, but it needs your department’s approval before implementing this change.

5. The HCAHPS (Hospital Consumer Assessment of Healthcare Providers and Systems) Survey (also known as the CAHPS® Hospital Survey, or Hospital CAHPS®) for the last quarter

indicates patients’ dissatisfaction with understanding their hospital bill and lack of knowledge about how to get clari�cation. HCAHPS is a standardized survey instrument and data

collection methodology that has been in use since 2006 to measure patients’ perspectives of hospital care.

This assignment will help prepare you for your course project through the selection and application of problem-solving frameworks.

Prompt

For this assignment, you need to select and then apply the most appropriate problem-solving frameworks that will help you to address each issue or scenario. You can choose from these four

frameworks: tracers, root cause analyses (RCA), failure mode effect analyses (FMEA), and plan-do-study-act (PDSA). You should consider whether you are dealing with a problem that has

already taken place or trying to be proactive in your strategy for maintaining excellence in your healthcare facility. You will need to consider stakeholders, too. These are the healthcare

professionals and interprofessional team members who may need to be working with you to address the scenario. These might include nurses, physicians, nurse practitioners, therapists,

security staff, environmental personnel, billing staff, community board members, or others that you identify. What expectations will you have of these team members as part of your problem-

solving strategy? Will they help or hinder your efforts, and why might this be so? Provide speci�c evidence from at least two scholarly sources to support your claims.

Speci�cally, you must address the following rubric criteria for three of the �ve scenarios:



1. Compare proactive and reactive problem-solving frameworks: Compare the value and advantages of proactive and reactive problem-solving frameworks in general (you do not need to

discuss any of the scenarios).

2. Choose a problem-solving framework: Choose the problem-solving framework that will be the most helpful in addressing each of your three selected scenarios (you may choose which

three scenarios out of the �ve you want to use, and you may use different frameworks for each scenario).

3. Categorize problem-solving frameworks as proactive or reactive: Explain why the problem-solving framework is proactive or reactive and how this helps in the investigative or review

process for your three selected scenarios.

4. Apply problem-solving frameworks: Apply your selected framework to your three selected scenarios by describing what will be done at each stage of the framework.

5. Members of the organization: Examine the members of the organization you will need to participate in each step of the framework for your three selected scenarios.

A. Who are the vital interprofessional participants, and what should their contribution be to the investigative process?

B. How can you maximize the actions and inputs of each of the participants?

6. Justify the selection of problem-solving frameworks: Justify the selection of your problem-solving framework for each of your three selected scenarios.

7. Organizational goal: Identify one organizational goal that you think should be attained for each of your three selected scenarios.

What to Submit

Submit this assignment as a 4-to 5-page paper. You must also include an APA-style title page. Use 12-point Times New Roman font, double spacing, and one-inch margins. Sources should be

cited according to APA style. If you need writing support, you can access the Online Writing Center through the Academic Support module of your course.

Module Four Short Paper Rubric

Criteria Exemplary (100%) Pro�cient (90%) Needs Improvement (70%) Not Evident (0%) Value

Compare Proactive and

Reactive Problem-Solving

Frameworks

Exceeds pro�ciency in an

exceptionally clear and

insightful manner, using

industry-speci�c language

Compares value and

advantages of proactive and

reactive problem-solving

frameworks in general

Shows progress toward

pro�ciency, but with errors or

omissions

Does not attempt criterion 15

Choose Problem-Solving

Framework

Exceeds pro�ciency in an

exceptionally clear and

insightful manner, using

industry-speci�c language

Chooses problem-solving

framework that will be most

helpful in addressing each of

the three selected scenarios

Shows progress toward

pro�ciency, but with errors or

omissions

Does not attempt criterion 5

Criteria Exemplary (100%) Pro�cient (90%) Needs Improvement (70%) Not Evident (0%) Value

Categorize Problem-Solving

Frameworks as Proactive or

Reactive

Exceeds pro�ciency in an

exceptionally clear and

insightful manner, using

industry-speci�c language

Explains why problem-solving

framework is proactive or

reactive, and how this helps in

investigative or review process

for the three selected scenarios

Shows progress toward

pro�ciency, but with errors or

omissions

Does not attempt criterion 15

Apply Problem-Solving

Frameworks

Exceeds pro�ciency in an

exceptionally clear and

insightful manner, using

industry-speci�c language

Applies selected framework to

the three selected scenarios by

describing what will be done at

each stage of the framework

Shows progress toward

pro�ciency, but with errors or

omissions

Does not attempt criterion 15

Members of the

Organization

Exceeds pro�ciency in an

exceptionally clear and

insightful manner, using

industry-speci�c language

Examines members of the

organization who will need to

participate in each step of the

framework for the three

selected scenarios

Shows progress toward

pro�ciency, but with errors or

omissions

Does not attempt criterion 10

Justify Selection of Problem-

Solving Frameworks

Exceeds pro�ciency in an

exceptionally clear and

insightful manner, using

industry-speci�c language

Justi�es selection of problem-

solving framework for each of

the three selected scenarios

Shows progress toward

pro�ciency, but with errors or

omissions

Does not attempt criterion 15

Organizational Goal Exceeds pro�ciency in an

exceptionally clear and

insightful manner, using

industry-speci�c language

Identi�es one organizational

goal that should be attained for

each of the three selected

scenarios

Shows progress toward

pro�ciency, but with errors or

omissions

Does not attempt criterion 10

Articulation of Response Exceeds pro�ciency in an

exceptionally clear and

insightful manner

Clearly conveys meaning with

correct grammar, sentence

structure, and spelling,

demonstrating an

understanding of audience and

purpose

Shows progress toward

pro�ciency, but with errors in

grammar, sentence structure,

and spelling, negatively

impacting readability

Submission has critical errors in

grammar, sentence structure,

and spelling, preventing

understanding of ideas

5

Scholarly Sources Incorporates more than two

scholarly, current (within the

last �ve years) sources, or use

of sources is exceptionally

insightful

Incorporates two scholarly,

current (within the last �ve

years) sources that support

claims

Incorporates fewer than two

scholarly, current (within the

last �ve years) sources, or not

all sources support claims

Does not incorporate sources 5

Criteria Exemplary (100%) Pro�cient (90%) Needs Improvement (70%) Not Evident (0%) Value

APA Style Formats in-text citations and

reference list according to APA

style with no errors

Formats in-text citations and

reference list according to APA

style with fewer than �ve

errors

Formats in-text citations and

reference list according to APA

style with �ve or more errors

Does not format in-text

citations and reference list

according to APA style

5

Total: 100%